The Help Desk is the team or system responsible for managing and resolving queries or technical problems of customers and users within a company. In technology, this support can be internal (for employees) or external (for customers). It functions as a contact point where tickets are registered, cases are prioritized, and agents are assigned based on the urgency and complexity of the problem. Many companies use platforms such as Zendesk or Freshdesk to organize their Help Desk efficiently, ensuring that problems are resolved quickly and effectively.