Customer Growth Specialist (SaaS - Brazil)

We are looking for a Customer Growth Specialist (CGS) to onboarding new customers, drive product adoption, and grow a book of business over time.

This is a hybrid role that combines Customer Success, Account Management, and consultative SaaS sales. Instead of handing customers from one team to another after the contract is signed, the CGM remains the consistent owner of the relationship.

Apply with an English resume. We will only consider applications in English.

How This Role is Unique

• Direct ownership of a book of business with measurable impact on revenue and customer outcomes
• Work directly with international customers in the new energy and e-mobility infrastructure space
• Be deeply embedded in a fast-growing SaaS company and team
• Gain exposure to Customer Success strategy, operations, and future leadership opportunities as the team expands
• Long-term, stable engagement with high ownership & expanding presence in Brazil

Responsibilities

• Manage a defined book of business of mid-market customers, owning retention, growth, and adoption, with accountability toward expanding customer value over time
• Lead onboarding and implementation of operational workflows using Scoop’s technology platform
• Run regular customer check-ins and performance reviews
• Identify and help advance expansion opportunities in collaboration with account management and sales, demonstrating strong commercial judgment and ownership of growth outcomes
• Analyze usage data to identify risks and growth opportunities
• Support the development of customer success processes and best practices
• Contribute to internal knowledge sharing and team improvement
• Maintain a high customer interaction cadence (typically 4–5 customer meetings per day) while driving outcomes between meetings

What We’re Looking For

• 5–10+ years in Customer Success, Account Management, or similar roles in SaaS
• At least 3–5 years of experience working with a B2B SaaS company based in Canada, the United States, or another English-speaking market
• Strong experience working with international or North American customers
• High level of organization, responsiveness, and accountability
• Ability to work in a fast-paced environment with quick turnaround expectations and real-time collaboration
• Ability to manage multiple customers and priorities with strong follow-through, data & process hygiene
• Strong communication skills in English (written and spoken)
• Comfort working with structured processes, tools, and remote collaboration environments
• Demonstrated ability to identify and progress revenue opportunities within a customer base (upsell / expansion mindset)

Work Expectations

• Full-time engagement (40 hours/week)
• Availability during core overlapping hours with North America
• This role requires 100% professional focus and commitment to Scoop during working hours
• Not suitable for individuals seeking to balance multiple freelance or contract engagements
• We are looking for team members who thrive in a fully dedicated, high-performance environment and want to grow long-term with the company

Why Join Scoop

• Strong product-market fit in a growing industry
• Real ownership of the customer journey from first conversation to long-term success
• A compensation model that rewards both new revenue and durable customer relationships
• A book of business that can grow with you over time
• Direct impact on revenue, retention, and customer outcomes
• A team that values execution, learning, ownership, and long-term thinking