Solutions
Recruitment Software
Post jobs, import profiles, add screening questions, and manage hiring all in one place with personalized questions and control the entire recruitment process.
Recruitment Service
Let our expert team handle the key stages of tech recruitment for you with our specialized team acting in the main stages of recruitment.
Talent Pool
Top-tier Brazilian tech professionals, pre-vetted and ready for action, all pre-selected and ready for new opportunities.
Our Plans
Discover the perfect plan for your needs.
Use Cases
Build my own team
Define the profile, validate with our experts, and assemble your tech team with full control over every step.
Autopilot
Put tech recruitment on autopilot and receive pre-vetted candidates matched to your needs without lifting a finger.
Complete Solution
From sourcing to hiring — an end-to-end tech recruitment experience powered by AI, specialists, and a curated talent pool.
Why GeekHunter?
Resources
HR Blog
Contents about people management, organizational culture and trends in human resources.
Glossary
A comprehensive guide to the key terms and concepts in tech recruitment and software development.
Frequently Asked Questions
Clear answers to the most common questions about using the platform and recruitment processes.
EN
On-site
São Paulo, SP, Brazil
Salary Range
Not informed
Experience Level
Mid level
Requirements
Tasks and Responsibilities
Show original- Continuously monitor customers' websites and services using approved tools, focusing on the detection of visible and silent failures through KPI analysis, usage variations, and event correlation
- Detect service failures and degradations before they are reported by the customer
- Act in the initial handling of incidents, performing troubleshooting and failure analysis
- Register, update, follow up, and escalate tickets according to criticality and SLA
- Promptly notify the technical resolution teams responsible for the failures, whether internal or third-party
- Escalate to higher levels of the operator or partners when necessary
- Proactively communicate detected failures to the customer, including in critical scenarios that require the activation of war rooms or technical coordination, as defined by the operator's criteria
- Support service normalization and status communication to the customer, management, and the operator, according to criticality and criteria defined by the operator
- Ensure compliance with SLAs at each stage and escalate in case of non-compliance
- Update SharePoint, databases, or operator systems with scheduled dates, deadlines, and the status of all complaints until their resolution
- Validate normalization in available systems (monitoring and troubleshooting tools) before proceeding to validation with the customer/complainant
Schedule and hours:
- 8-hour shift schedule (12x36 or as per operations).
🤝 The company is committed to inclusion and accessibility. If you need any adjustments during the selection process, please feel free to inform us.
Interested?
https://entrevista.starmindai.ai and provide the code NAVA-TELECOMPL
Fill out the application form: [Join NAVA Telecom]
NAVA OPPORTUNITIES - TELECOM – Fill out the form
Send your resume to: [email protected]
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#Job #Technology #IT #Telecom #NAVA #Opportunity
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