We are looking for a Site Reliability Engineer (SRE) to act as the guardian of reliability, stability, and performance of our products and services. If you enjoy working with critical environments, data-driven decisions, and a blameless culture, this role may be for you.

🎯 Role Mission

Ensure that our systems operate with high reliability, efficiency, and predictability, balancing delivery speed and operational robustness. The SRE will be a key piece in the technical maturity evolution of the squad and in sustaining critical services.

The professional will work on a rotating on-call scale, responding to incidents within defined SLAs, conducting rapid stabilizations, participating in blameless postmortems, and proposing continuous improvements to reduce recurrence. On-call follows internal compensation policies.

Main Responsibilities

Reliability and Governance

• Define, maintain, and evolve SLIs and SLOs for critical APIs
• Manage error budgets and support release decisions
• Act as a reference in balancing agility and stability

Observability and Operations

• Implement and evolve monitoring, metrics, logs, and tracing
• Ensure actionable alerts and efficient dashboards
• Lead or support incident response and war rooms

Incident Management

• Structure and execute blameless incident response processes
• Conduct postmortems and ensure corrective actions
• Act in reducing MTTA, MTTR, and recurrence

Automation and Toil Reduction

• Automate repetitive tasks and operational flows
• Create runbooks, automations, and CI/CD improvements
• Standardize rollout, rollback, and resilience testing processes
• Infrastructure and Performance
• Work with Kubernetes/EKS, Azure DevOps, Kafka, and databases

Required Requirements

• Experience in Engineering, Infra, Platform, or SRE/DevOps
• Experience with SLO, SLI, error budget, and incident management
• Strong troubleshooting skills and RCA (Root Cause Analysis)
• Technologies
• Kubernetes/EKS, Azure DevOps
• Observability: Prometheus, Grafana, ELK, CloudWatch, X-Ray
• Kafka, Oracle, MySQL
• Operational security and IAM
• Languages and Automation
• Bash, PowerShell, Python
• Ansible, Terraform, Helm
• Differentiator: .NET Framework and .NET Core

Availability to work in the hybrid model in the Vila Olímpia region of São Paulo, 1 to 2 times a week, is required.

In addition to being a Great Place to Work certified company, you will find at NAVA:

✅ Career opportunities 🚀

✅ Freedom to write your own code 🏆

✅ Diversity and different ways of seeing the world 🌈

✅ Communities that encourage everyone's growth 📚

✅ In-Company Training 💻

✅ An incredible team 😎 ✅ Company engaged in the UN Global Compact 💪🏼

✅ Innovative projects 💡

✅ High rating on Glassdoor 📣