Senior SRE Analyst – Affirmative Action Position for Women

We are looking for a Site Reliability Engineer (SRE) to act as the guardian of reliability, stability, and performance of our products and services. If you enjoy working in critical environments, making data-driven decisions, and fostering a blameless culture, this role may be for you.

🎯 Role Mission

Ensure that our systems operate with high reliability, efficiency, and predictability, balancing delivery speed and operational robustness. The SRE will be a key player in the technical maturity evolution of the squad and in sustaining critical services.

The professional will work on a rotating on-call schedule, responding to incidents within defined SLAs, leading rapid stabilizations, participating in blameless postmortems, and proposing continuous improvements to reduce recurrence. On-call follows internal compensation policies.

Key Responsibilities

Reliability and Governance

Define, maintain, and evolve SLIs and SLOs for critical APIs

Manage error budgets and support release decisions

Act as a reference in balancing agility and stability

Observability and Operations

Implement and evolve monitoring, metrics, logs, and tracing

Ensure actionable alerts and efficient dashboards

Lead or support incident response and war rooms

Incident Management

Structure and execute blameless incident response processes

Conduct postmortems and ensure corrective actions

Focus on reducing MTTA, MTTR, and recurrence

Automation and Toil Reduction

Automate repetitive tasks and operational workflows

Create runbooks, automations, and CI/CD improvements

Standardize rollout, rollback, and resilience testing processes

Infrastructure and Performance

Work with Kubernetes/EKS, Azure DevOps, Kafka, and databases

Mandatory Requirements

Experience in Engineering, Infrastructure, Platform, or SRE/DevOps

Experience with SLO, SLI, error budget, and incident management

Strong troubleshooting skills and RCA (Root Cause Analysis)

Technologies

Kubernetes/EKS, Azure DevOps

Observability: Prometheus, Grafana, ELK, CloudWatch, X-Ray

Kafka, Oracle, MySQL

Operational security and IAM

Languages and Automation

Bash, PowerShell, Python

Ansible, Terraform, Helm

Nice to have: .NET Framework and .NET Core

Must be available to work in a hybrid model in the Vila Olímpia region of São Paulo, 1 to 2 times per week.