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Nava Technology for Business

Mid-Level Field Service Technician SP

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On-site

SĆ£o Paulo, SP, Brazil

Salary Range

Not informed

Experience Level

Mid level

Requirements

5+ years of experience in the career

Tasks and Responsibilities

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šŸš€ OPEN POSITIONS | Mid-Level Field Service Technician

šŸ“ Location: SĆ£o Paulo/SP

šŸ¢ Work Model: 100% on-site


Available schedules and shifts:

šŸ•˜ 5 days on, 2 days off – 8 hours daily

• 8:00 AM to 5:00 PM

• 7:00 AM to 4:00 PM

• 10:00 AM to 7:00 PM

šŸ•– 12 hours on, 36 hours off

• 7:00 AM to 7:00 PM


NAVA has open opportunities for Field Service roles, involving on-site technical support to ensure IT service quality and customer satisfaction.


šŸ”§ Daily Responsibilities:

āœ”ļø Handle technical support tickets on-site;

āœ”ļø Perform checklists, gather information, and complete visit conclusion forms;

āœ”ļø Log services in the ticketing system and perform troubleshooting until resolution;

āœ”ļø Monitor and update tickets with completed activities;

āœ”ļø Coordinate with other resolution teams when necessary;

āœ”ļø Understand customer needs and follow pre-defined procedures.


🧠 Requirements:

šŸ”¹ High school diploma;

šŸ”¹ Currently enrolled in or completed college degree in IT or Electrical Engineering (preferred);

šŸ”¹ Knowledge of microcomputing;

šŸ”¹ User support techniques.

See all jobs at Nava Technology for Business

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