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EN
On-site
São Paulo, SP, Brazil
Salary Range
Not informed
Experience Level
Mid level
Requirements
Tasks and Responsibilities
Show original🚀 OPEN POSITIONS | Mid-Level Field Service Technician
📍 Location: São Paulo/SP
🏢 Work Model: 100% on-site
Available schedules and shifts:
🕘 5 days on, 2 days off – 8 hours daily
• 8:00 AM to 5:00 PM
• 7:00 AM to 4:00 PM
• 10:00 AM to 7:00 PM
🕖 12 hours on, 36 hours off
• 7:00 AM to 7:00 PM
NAVA has open opportunities for Field Service roles, involving on-site technical support to ensure IT service quality and customer satisfaction.
🔧 Daily Responsibilities:
✔️ Handle technical support tickets on-site;
✔️ Perform checklists, gather information, and complete visit conclusion forms;
✔️ Log services in the ticketing system and perform troubleshooting until resolution;
✔️ Monitor and update tickets with completed activities;
✔️ Coordinate with other resolution teams when necessary;
✔️ Understand customer needs and follow pre-defined procedures.
🧠 Requirements:
🔹 High school diploma;
🔹 Currently enrolled in or completed college degree in IT or Electrical Engineering (preferred);
🔹 Knowledge of microcomputing;
🔹 User support techniques.
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