Technical Operations Coordinator

At Nava, we believe in the power of technology to transform businesses — and we have a challenging and strategic opportunity waiting for you.

Come build solutions with us!

Position Mission:

Oversee CMT operations during your shift, ensuring schedule coverage, process compliance, adherence to contractual KPIs, and management of crises until resolution or formal shift handover.

Key Responsibilities:

• Manage the shift schedule and ensure minimum coverage to sustain the DISPCENN15 metric (≥ 99.9%), including contingency plans for unscheduled absences.
• Conduct formal shift handovers, documenting ongoing incidents, pending items, and actions in progress.
• Lead war rooms and serve as the primary liaison with CPFL leadership during Severity 1 incidents.
• Monitor shift KPIs in real time and take preventive action before SLA breaches occur.
• Validate the quality of escalations (TESCN15) and evidence logging in the ITSM system.
• Consolidate shift data for the Monthly Report and for Change and Problem Management Committees as stipulated in the contract.

Requirements and Qualifications:

• Bachelor's degree in Information Technology (completed).
• Proven experience coordinating technical teams in a shift-based environment.
• ITIL 4 Foundation certification is mandatory.
• Expertise in managing critical incidents and executive communication.
• Strong ability to analyze KPIs and produce management reports.

How to Apply:

Interested? Apply for the position and complete your technical interview with SophIA:

https://entrevista.starmindai.ai

Code: NAVA-COORDTEC