Senior IT Workplace Analyst

About the Role

At Nava, we believe in the power of technology to transform businesses — and we have a challenging and strategic opportunity waiting for you.

Come grow with us! 🚀

We are looking for a Senior Workplace IT Analyst to work in a critical mission hospital environment, focusing on corporate mobility, endpoint management, and device lifecycle automation.

This position serves as a technical reference for the device fleet — including kiosks, panels, smartphones, tablets, and iPads — acting strategically and hands-on in the support and evolution of the environment.

Beyond just operating tools, we seek someone with an automation mindset: turning manual processes into automated, scalable, and auditable workflows, ensuring high availability in a context where downtime directly impacts patient care.

Key Responsibilities

1. Automation and Endpoint Engineering (Main Focus)

• Implement zero-touch provisioning with Windows Autopilot, Apple Business Manager (ADE), and Android Enterprise
• Develop automations using PowerShell, Bash/Shell, Python, and Microsoft Graph API
• Create proactive remediations (Intune, Jamf Pro) to prevent incidents
• Integrate MDM/UEM with ITSM, CMDB, Entra ID, and inventory tools via APIs
• Manage packaging and automated distribution of apps (Win32, PKG/DMG, VPP)
• Work with version control (Git) and testing pipelines before production

2. MDM / UEM Management

• Administration of Microsoft Intune (mandatory) and Jamf Pro / Jamf Connect
• Definition of security, compliance, and hardening policies
• Integration with Entra ID (Azure AD) and Active Directory
• Device lifecycle management (from acquisition to disposal)

3. Kiosks, Panels, and Dedicated Devices

• Management of self-service kiosks and digital signage
• Kiosk mode configuration (iOS, Android, Windows)
• Automation of monitoring, health checks, and self-recovery
• Support for rollouts and fleet modernization
• Technical liaison with vendors and integrators

4. Smartphones, Tablets, and iPads

• Management and standardization of the corporate mobile fleet
• Automated enrollment via Apple Business Manager and Android Enterprise
• Definition of policies by usage profile
• Support for inventory, replacement, remote locking, and disposal

5. Governance and Continuous Improvement

• Technical documentation and runbooks
• Acting as an N3 reference for Service Desk and Field teams
• Monitoring of metrics: compliance, availability, enrollment
• Participation in strategic workplace projects

Requirements and Skills

• Senior experience in Workplace IT / Endpoint Management
• Expertise in Microsoft Intune (Autopilot, policies, Graph API, remediations)
• Experience with Jamf Pro and Jamf Connect (or equivalent Apple solutions)
• Strong background in automation and scripting (PowerShell mandatory)
• Knowledge of REST APIs (Microsoft Graph, Jamf API)
• Experience with iOS, Android (Android Enterprise), and Windows
• Knowledge of Entra ID (Azure AD) and Active Directory
• Experience in critical high-availability environments

Behavioral Profile

• Automation mindset: repetitive processes should become scripts
• Ownership mentality and strategic vision
• Clear communication with business areas and vendors
• Ability to prioritize in a critical environment
• Collaborative approach with Service Desk and Field teams
• Autonomy to propose improvements and innovate

Differentials

• Jamf certifications or experience with Apple Business Manager / VPP
• Microsoft Certification (MD-102 / Endpoint Administrator)
• Experience with kiosks and digital signage at scale
• Experience in hospital or critical mission environments
• ITIL v4, COBIT, or ISO 20000
• Git, CI/CD for scripts, Power Automate, or Logic Apps
• Endpoint observability (Intune Analytics, Power BI)

Interested? Apply for the role and take your technical interview with SophIA:

Take the technical interview with SophIA

Code: NAVA-WORKPLACE