Mid-Level NOC Telecom Analyst

At Nava, we believe in the power of technology to transform businesses — and we have a challenging and strategic opportunity waiting for you.

Come build solutions with us! 🚀

Key Responsibilities

Continuously monitor customer sites and services using approved tools, focusing on detecting visible and silent failures through KPI analysis, usage variations, and event correlation;

Detect failures and service degradations before the customer notices;

Handle initial incident response by performing troubleshooting and failure analysis;

Log, update, track, and escalate tickets according to criticality and SLA;

Promptly engage the technical teams responsible for resolving failures;

Escale to higher levels or partners when necessary;

Proactively communicate detected failures to the customer, including in critical scenarios requiring war room activation or technical coordination;

Support service restoration and communicate status updates to the customer;

Ensure SLA compliance and perform escalations when necessary;

Update SharePoint, databases, and systems with information, deadlines, and ticket statuses until resolution;

Verify service restoration in monitoring and troubleshooting tools before validating with the customer.

Requirements and Skills

Experience in telecommunications, data networks, mobile networks, NOC, operations, or technical support in critical environments for Carriers and Clients;

Experience with alarm monitoring, events, tickets, or ITSM tools;

Ability to work with a sense of urgency in high-availability environments;

Organization, attention to detail, and documentation of actions taken;

Strong communication with internal and external clients, third-party operations, and clients;

Experience with DWDM and SDH technologies;

Experience with Cisco, Huawei, and Nokia routers;

Experience in data networks, MPLS, OSPF, networks, and subnets;

Knowledge related to CCNA certification.

Differentials

Experience with carriers, providers, data centers, or large telecommunications environments;

Knowledge of ITIL, Incident Management, Problem Management, Change Management, and Escalation Flows;

Experience with monitoring tools, alarm management, and ticket creation/tracking.

Interested? Apply for the position and take your technical interview with SophIA:

https://entrevista.starmindai.ai

Code: NAVA-NOC