Junior NOC Telecom Analyst

At NAVA, we believe in the power of technology to transform businesses and empower people.

We are a technology company that has been operating in the market for over 28 years, supporting organizations in their digital transformation journeys through innovative solutions, technical excellence, and highly skilled teams.

We value diversity, collaboration, and continuous learning, creating an environment where every professional can develop their potential and generate real impact.

Your Challenges

Work on the support and maintenance of corporate voice services, supporting the monitoring, diagnosis, and resolution of incidents, ensuring the availability and quality of telecommunications services.

Key Responsibilities:

✅ Support troubleshooting for voice services, including SIP Trunk, local lines, 0800, 4003, and smart numbers

✅ Perform initial failure analysis and support telecommunications incident handling

✅ Support diagnostics in Softswitch, SBC (Session Border Controller), and switching center environments

✅ Assist in SIP signaling analysis and network tracing

✅ Support the identification of failure root causes and follow-up on corrective actions

✅ Monitor telecommunications environments and support service availability maintenance

✅ Participate in technical documentation and updates to operational procedures

✅ Collaborate with internal teams and partners to resolve incidents

✅ Support projects, changes, and improvements in corporate voice environments

Mandatory Requirements:

✔ Experience or knowledge in telecommunications with a focus on corporate voice

✔ Knowledge of SIP Trunk, local lines, 0800, 4003, and voice services

✔ Knowledge of voice architectures, Softswitch, SBC, or switching centers

✔ Knowledge of SIP protocols and telecommunications concepts

✔ Interest in incident analysis and resolution

✔ Ability to interpret logs, alarms, and operational records

✔ Strong communication skills for working with technical teams and clients

Preferred Qualifications:

➕ Knowledge of Huawei, Italtel, Ericsson, or Sixbell platforms

➕ Experience with voice service quality monitoring

➕ Certifications in Telecommunications or Voice

➕ Knowledge of high availability and contingency environments

➕ Experience in telecommunications carriers or large corporate environments

Behavioral Competencies

✔ Analytical and proactive profile

✔ Strong communication and interpersonal skills

✔ Organization and sense of priority

✔ Teamwork and collaboration

✔ Interest in continuous learning

✔ Problem-solving skills

SophIA – Technical Interview: https://entrevista.starmindai.ai

Job Code: NAVA-NOCTELECOMVOZJR