Junior Voice Troubleshooting Analyst

Work Model: Hybrid

Location: Lapa/SP

Hiring Type: CLT (Permanent Employee) + Benefits Package

About NAVA

At NAVA, we believe in the power of technology to transform businesses and empower people.

We are a technology company with over 28 years of market experience, supporting organizations in their digital transformation journeys through innovative solutions, technical excellence, and highly skilled teams.

We value diversity, collaboration, and continuous learning, creating an environment where every professional can develop their potential and generate real impact.

Your Challenges

Provide support and maintenance for corporate voice services, assisting in monitoring, diagnosing, and resolving incidents to ensure the availability and quality of telecommunications services.

Key Responsibilities

Support troubleshooting for voice services, including SIP Trunk, local lines, toll-free numbers (0800), shared-cost numbers (4003), and smart numbers.

Perform initial failure analysis and support telecommunications incident resolution.

Support diagnostics in Softswitch, SBC (Session Border Controller), and switching center environments.

Assist in SIP signaling analysis and network tracing.

Support the identification of failure root causes and follow-up on corrective actions.

Monitor telecommunications environments and support service availability maintenance.

Participate in technical documentation and updates to operational procedures.

Collaborate with internal teams and partners to resolve incidents.

Support projects, changes, and improvements in corporate voice environments.

Mandatory Requirements

Experience or knowledge in telecommunications with a focus on corporate voice.

Knowledge of SIP Trunk, local lines, toll-free numbers (0800), shared-cost numbers (4003), and voice services.

Knowledge of voice architectures, Softswitch, SBC, or switching centers.

Knowledge of SIP protocols and telecommunications concepts.

Interest in incident analysis and resolution.

Ability to interpret logs, alarms, and operational records.

Strong communication skills for interacting with technical teams and clients.

Preferred Qualifications

Knowledge of Huawei, Italtel, Ericsson, or Sixbell platforms.

Experience monitoring voice service quality.

Certifications in Telecommunications or Voice.

Knowledge of high-availability and contingency environments.

Experience in telecommunications carriers or large corporate environments.

Behavioral Competencies

Analytical and proactive profile.

Strong communication and interpersonal skills.

Organization and sense of priority.

Teamwork and collaboration.

Interest in continuous learning.

Problem-solving skills.

NAVA Benefits

✅ Health Insurance

✅ Dental Insurance

✅ Meal Voucher and/or Food Allowance

✅ Transportation Voucher or Mobility Allowance

✅ Life Insurance

✅ Wellhub (Gympass)

✅ Pharmacy Plan

✅ Corporate Partnerships and Discounts

✅ Training and Development Platform

✅ Employee Referral Program

Benefits:

• Health Insurance
• Dental Insurance
• Childcare Assistance
• Life Insurance
• Food Allowance
• Meal Voucher
• Transportation Voucher

Work Location: Hybrid remote for Lapa, SP