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On-site
São Paulo, SP, Brazil
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Tasks and Responsibilities
Show originalTelecom NOC Analyst - Senior - | On-site — São Paulo/SP|
OPEN POSITIONS | Telecom NOC Analyst - Senior
Work in a critical Telecom operation, ensuring continuity, stability, availability, and performance of services in a high-availability environment.
What you will do:
- Continuously monitor customer sites and services using approved tools, focusing on the detection of visible and silent failures through KPI analysis, usage variations, and event correlation
- Detect service failures and degradations before they are reported by the customer
- Act in the initial handling of incidents, performing troubleshooting and failure analysis
- Register, update, track, and escalate tickets according to criticality and SLA
- Promptly notify the technical resolution teams, whether internal or third-party, to address failures
- Escalate to higher levels of the operator or partners when necessary
- Proactively communicate detected failures to the customer, including in critical scenarios that require the activation of war rooms or technical coordination, as defined by the operator's criteria
- Support service normalization and status communication to the customer, management, and the operator, according to criticality and criteria defined by the operator
- Ensure compliance with SLAs at each stage and escalate in case of non-compliance
- Update SharePoint, databases, or operator systems with scheduled dates, deadlines, and the status of all complaints until their resolution
- Validate normalization in available systems (monitoring and troubleshooting tools) before proceeding to validation with the customer/complainant
Schedule and hours:
- 12x36 shift schedule
Benefits and culture:
We offer a competitive benefits package, including medical and dental assistance, meal and/or food vouchers, transportation vouchers, and life insurance.
Additionally, we invest in the development of our professionals through educational partnerships, access to learning platforms, internal training programs, and real career growth opportunities.
At NAVA, we value a collaborative, diverse, and innovative environment, focused on results and continuous learning — with involvement in large-scale, high-visibility projects.
Learn more about NAVA:
https://www.youtube.com/watch?v=00UaGbuwOY8
Interested?
https://entrevista.starmindai.ai and inform the code NAVA-TELECSR002
Fill out the application form: [Join NAVA Telecom]
Send your resume to: [email protected]
Or share with someone who fits the profile.
#Job #Technology #IT #Telecom #NAVA #Opportunity
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