Mid-Level Technical/Biomedical Support Analyst

About the Opportunity

At NAVA, we believe in the power of technology to transform businesses, and we have a challenging and strategic opportunity waiting for you.

Come build solutions with us!

Key Responsibilities

• Provide remote and on-site level 1 support to physicians, residents, care teams, administrative staff, and other users;
• Provide functional support for Healthcare IT solutions, including reporting systems and medical image viewers;
• Guide users on system navigation, searching for and accessing exams, studies, patient history, images, and reports;
• Support workflows for report creation, review, signing, locking, cancellation, and correction;
• Guide users on features such as exam comparison, series viewing, protocols, filters, preferences, profiles, and permissions;
• Diagnose and resolve basic incidents related to system access, usage, performance, and functionality;
• Log, classify, document, and track tickets, meeting SLAs and keeping users informed;
• Gather evidence and information necessary for incident analysis, complying with security, privacy, and LGPD policies;
• Properly escalate tickets to Level 2 support, infrastructure, development, implementation, or other responsible teams;
• Plan and deliver functional training to end-users, either on-site or remotely;
• Conduct onboarding, refresher, and update training on new features, versions, and workflows;
• Assist with access to support materials such as manuals, quick guides, presentations, FAQs, and tutorial videos;
• Support the development of key users and multipliers within client units;
• Conduct post-training follow-ups, identifying recurring questions and additional training needs;
• Support implementations, updates, and validations, contributing to the proper adoption of solutions;
• Report inconsistencies, recurring incidents, and improvement opportunities to the responsible teams;
• Contribute to updating the knowledge base and continuously improving support processes;
• Maintain courteous, objective, and professional communication with users and internal teams.

Requirements and Qualifications

• Bachelor's degree completed in Biomedicine, Biomedical Systems Technology, or related fields in health, technology, or medical informatics;
• Knowledge of hospital environments, diagnostic imaging, and clinical routines;
• Familiarity with PACS, RIS, reporting systems, and medical image viewers;
• Basic knowledge of IT, networks, and operating systems, especially Windows;
• Strong verbal and written communication skills, teaching ability, and ease in delivering training;
• Ability to learn new technologies and translate technical knowledge into simple guidance;
• Availability for remote support, domestic travel, and hybrid work models;
• Intermediate or technical English proficiency is desirable.

Differentiators

• Experience with technical or functional support in Healthcare IT;
• Experience in hospitals, clinics, diagnostic imaging centers, or health technology companies;
• Experience with reporting processes and radiology workflows;
• Experience training physicians, residents, clinical teams, and administrative users;
• Knowledge of PACS, RIS, HIS, DICOM, integrations, and post-processing software.

About NAVA

We operate at the core of leading companies in their sectors, where technology, strategy, and operations converge. We design architectures, establish governance, and turn complexity into clarity, creating solutions that continuously drive growth, efficiency, and competitiveness.

With approximately 2,000 specialists, NAVA connects creative thinking, advanced engineering, and GenAI-driven technology to accelerate business results. We operate in Data, Cybersecurity, Cloud, Observability, Infrastructure, Application Modernization, and Creative Innovation, serving as the link that aligns technology and business in the same direction.

Our ecosystem expands this capability through GH Brandtech, which unites brand strategy, experience, design, and digital products; Ventura, a reference in cybersecurity, incident response, and crisis management; and ®CS Global IT, specialized in Cloud, Multicloud, and Data Center. Together, they strengthen our ability to deliver scalable solutions that drive innovation, sustainable growth, and competitive advantage.

NAVA Benefits

At NAVA, we offer a benefits package designed to support different stages of life and professional journeys:

• Health Insurance
• Dental Insurance
• Meal Vouchers and/or Food Allowance
• Transportation Voucher or Mobility Allowance
• Life Insurance
• Wellhub
• Employee Referral Program
• Training and Development Platform
• Childcare Allowance, according to current policy
• Personal Assistance
• Pharmacy Card
• Partnerships with discounts on education, services, culture, and leisure

Want to be part of it?

Submit your resume to us and join the NAVA team!

Resumes: [email protected]

SophIA – Technical Interview: Manually enter the job code NAVA-SUPORTEBIOMEDICO-PL to start your technical interview on SophIA.

Data Privacy

By applying for this position, you acknowledge that your personal data will be processed by NAVA exclusively for recruitment and selection purposes, assessment of profile fit, communication regarding the selection process, and potential consideration for future opportunities, in accordance with the General Data Protection Law (LGPD).

NAVA adopts security measures to protect your information and guarantees candidates the exercise of rights provided under applicable legislation.

For more information or requests regarding your personal data, please contact the Data Protection Officer via email: [email protected].

Diversity and Inclusion

All our opportunities are also open to professionals with disabilities (PwD). We value diversity and inclusion and believe that diverse teams drive innovation and transformation.