Mid-Level Support Analyst

At Nava, we believe in the power of technology to transform businesses — and we have a challenging and strategic opportunity waiting for you.

Come build solutions with us! 🚀

Key Responsibilities

Provide on-site and remote technical support to users, ensuring resolution of incidents and requests within established SLAs;

Perform installation, configuration, and maintenance of desktops, laptops, printers, and peripherals;

Manage Windows 10/11 environments, Microsoft Office 365, and corporate tools;

Perform analysis and troubleshooting of issues related to hardware, software, network, VPN, and connectivity;

Execute installation, configuration, and updates of operating systems and applications;

Manage users, permissions, and access in Microsoft Active Directory environments;

Support the administration of IT asset inventory, stock control, and equipment movement;

Log, track, and document tickets using ITSM tools, ensuring compliance with ITIL practices;

Support projects involving deployment, migration, and updates of IT infrastructure;

Create technical documentation, operational procedures, and knowledge base articles.

Requirements and Skills

Experience with on-site or remote technical support;

Knowledge of Windows 10/11 and Microsoft Office 365;

Knowledge of hardware, installation, and maintenance of desktops and laptops;

Understanding of networking (TCP/IP, VPN, and connectivity);

Knowledge of Active Directory and remote access tools;

Experience with ticketing systems (ITSM) and ITIL best practices.

Education

Currently pursuing or completed Bachelor's degree in Information Technology or related fields.