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Recruitment Software
Post jobs, import profiles, add screening questions, and manage hiring all in one place with personalized questions and control the entire recruitment process.
Recruitment Service
Let our expert team handle the key stages of tech recruitment for you with our specialized team acting in the main stages of recruitment.
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Top-tier Brazilian tech professionals, pre-vetted and ready for action, all pre-selected and ready for new opportunities.
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Define the profile, validate with our experts, and assemble your tech team with full control over every step.
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Put tech recruitment on autopilot and receive pre-vetted candidates matched to your needs without lifting a finger.
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From sourcing to hiring — an end-to-end tech recruitment experience powered by AI, specialists, and a curated talent pool.
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EN
On-site
São Paulo, SP, Brazil
Salary Range
Not informed
Experience Level
Junior
Requirements
Tasks and Responsibilities
Show originalJUNIOR SUPPORT ANALYST
Main Activities:
- Handle field service tickets, execute checklists, gather information, and complete visit closure forms;
- Log tickets in the ticketing system and perform troubleshooting until resolution;
- Monitor tickets, keeping them updated with information on executed activities;
- Contact other resolution teams, if necessary, to solve the ticket;
- Understand the customer's needs and provide service according to predefined procedures;
Education:
- High school diploma required.
- Currently pursuing a bachelor's degree is a plus.
Knowledge:
- Microcomputing;
- User support techniques;
Skills:
- Strong verbal and written communication;
- Proactivity;
- Ability to work in a team;
- Logical and analytical reasoning.
Job Details:
- Shift: 12x36 (Night shift - 7 PM to 7 AM)
- Location: Morumbi, São Paulo - SP
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