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Post jobs, import profiles, add screening questions, and manage hiring all in one place with personalized questions and control the entire recruitment process.

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Let our expert team handle the key stages of tech recruitment for you with our specialized team acting in the main stages of recruitment.

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Top-tier Brazilian tech professionals, pre-vetted and ready for action, all pre-selected and ready for new opportunities.

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Define the profile, validate with our experts, and assemble your tech team with full control over every step.

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Put tech recruitment on autopilot and receive pre-vetted candidates matched to your needs without lifting a finger.

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From sourcing to hiring — an end-to-end tech recruitment experience powered by AI, specialists, and a curated talent pool.

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Contents about people management, organizational culture and trends in human resources.

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A comprehensive guide to the key terms and concepts in tech recruitment and software development.

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English

Nava Technology for Business

Mid-Level Process Analyst

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On-site

Campinas, SP, Brazil

Salary Range

R$2,800.00 - R$3,300.00 / month

Full Time Employee

Experience Level

Mid level

Requirements

Tasks and Responsibilities

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Main activities performed:

• Understanding the contract negotiated with the client;

• Assessment of volumes delivered to the supplier versus what actually exists in the client's tools and books;

• Knowledge and control of the indicators contracted by the client;

• Creation of the monthly book;

• Conducting call monitoring, ticket audits, and ticket analysis;

• Participation in meetings with the client and other areas to define processes;

• Application of Training for Operations or support to the operational team when necessary;

• Team Supervision

• Experience in BackOffice - Handling and analysis of tickets

• Acting in the improvement of the Operation's Knowledge Base;

Education

• Higher education in progress or completed in IT

Experience

• Having worked in the areas of Processes, Quality, and Corporate or Operational Governance;

• Knowledge of ITIL

• Knowledge in Excel or Power BI will be an important differentiator;

• Drawing flowcharts and knowing how to develop material in PPT;

• Team Supervision

Job Details

• Work from Monday to Friday within the commercial period of the contractor or the client;

• Schedule: 5x2 from 2 PM to 11 PM

At NAVA, we value a collaborative, diverse, and innovative environment, focused on results and continuous learning — with involvement in large-scale, high-visibility projects.