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Recruitment Software
Post jobs, import profiles, add screening questions, and manage hiring all in one place with personalized questions and control the entire recruitment process.
Recruitment Service
Let our expert team handle the key stages of tech recruitment for you with our specialized team acting in the main stages of recruitment.
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Top-tier Brazilian tech professionals, pre-vetted and ready for action, all pre-selected and ready for new opportunities.
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Define the profile, validate with our experts, and assemble your tech team with full control over every step.
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Put tech recruitment on autopilot and receive pre-vetted candidates matched to your needs without lifting a finger.
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From sourcing to hiring — an end-to-end tech recruitment experience powered by AI, specialists, and a curated talent pool.
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EN
On-site
Barueri, SP, Brazil
Salary Range
Not informed
Experience Level
Junior
Requirements
Tasks and Responsibilities
Show original"Key Activities:
- Process Management: Create, document, and update flowcharts and operational standards, ensuring that the execution of activities is aligned with best practices.
- Monthly Intelligence (Reporting): Responsible for preparing the Monthly Results Book, consolidating operational data into executive presentations for the client.
- Recurrence Analysis: Conduct detailed diagnostics in the monitoring environment to identify repetitive failures, proposing definitive improvements to reduce the volume of incidents.
- Team Development: Develop and apply technical and process training, aiming for the constant improvement of employee performance and the reduction of operational errors.
- Quality Monitoring: Monitor compliance with SLAs and ensure that created processes are followed rigorously.
Requirements:
- Previous experience in monitoring environments (NOC/SOC) or Service Desk.
- Proficiency in mapping tools (e.g., Bizagi, Visio) and advanced Office suite (Excel and PowerPoint).
- Knowledge of methodologies such as ITIL, Lean, or BPM.
- Strong communication skills and a didactic profile for delivering training and operational alignment sessions.
- Knowledge of Power BI.
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