Operations Analyst PL

Nava is looking for a Operations Analyst II to manage the administrative and operational aspects of corporate telecommunications, with a focus on billing, contracts, support, and carrier relationships.

Key responsibilities

• Management and reconciliation of telecommunications invoices;
• Identification and resolution of billing discrepancies;
• Control of contracts, lines, SIM cards, and devices;
• Support for users and carriers;
• Opening and tracking of tickets;
• Tracking of purchasing processes (P2P);
• Billing and invoice control;
• Preparation of reports and KPIs;
• Monitoring of suppliers and telecommunications services.

Requirements

• Completed or in-progress bachelor's degree;
• Experience with telecommunications billing/invoices;
• Experience with administrative processes and contract management;
• Knowledge of P2P processes;
• Fluent Spanish, oral and written — to be validated during the interview;
• Organization, attention to detail, and analytical profile.

Preferred qualifications

• Experience with corporate telecommunications management;
• Knowledge of TEM or ITSM systems;
• Experience with carriers and suppliers;
• Experience with reports and KPIs.