Mid-Level Operations Analyst

Nava is looking for a Operations Analyst II to manage the administrative and operational aspects of corporate telecommunications, with a focus on billing, contracts, support, and carrier relationships.

Main responsibilities

• Management and reconciliation of telecommunications invoices;
• Identification and resolution of billing discrepancies;
• Control of contracts, lines, SIM cards, and devices;
• Support for users and carriers;
• Opening and tracking of tickets;
• Tracking of purchasing processes (P2P);
• Control of billing and invoices;
• Preparation of reports and metrics;
• Monitoring of suppliers and telecommunications services.

Requirements

• Completed or in-progress higher education degree;
• Experience with telecommunications billing/invoices;
• Experience with administrative processes and contract management;
• Knowledge of P2P processes;
• Fluent Spanish, oral and written — to be validated during the interview;
• Organization, attention to detail, and analytical profile.

Preferred qualifications

• Experience with corporate telecommunications management;
• Knowledge of TEM or ITSM systems;
• Experience with carriers and suppliers;
• Experience with reports and metrics.

About Nava

We operate at the core of leading companies in their segments, where technology, strategy, and operations meet. We design architectures, establish governance, and transform complexity into clarity, creating solutions that continuously drive growth, efficiency, and competitiveness.

With around 2,000 specialists, Nava connects creative thinking, advanced engineering, and GenAI-powered technology to accelerate business results. We work in data, cybersecurity, cloud, observability, infrastructure, application modernization, and creative innovation, serving as the link that keeps technology and business moving in the same direction.

Our ecosystem expands this capability through GH Brandtech, which combines brand strategy, experience, design, and digital products; Ventura, a reference in cybersecurity, incident response, and crisis management; and GCS Global IT, specialized in Cloud, Multicloud, and Data Center. Together, they strengthen our ability to deliver scalable solutions that drive innovation, sustainable growth, and competitive advantage.

Diversity and inclusion

Our opportunities are open to all people, regardless of ethnicity, gender identity, sexual orientation, age, origin, religion, disability, or neurodiversity.

We value different stories and perspectives because they strengthen new ideas and drive our evolution.

Here, technology is taken seriously, and so are people.

Data privacy

By applying, your personal data will be processed by Nava exclusively for purposes related to recruitment and selection, including assessment of fit for the position profile, communication during the process, and, where applicable, consideration for future opportunities, in accordance with the General Data Protection Law (LGPD).

Nava adopts security measures to protect your information and ensures the exercise of the rights provided for in applicable legislation.

To obtain more information or make a request related to the processing of your personal data, contact the Data Protection Officer by e-mail at [email protected]