Mid-Level NOC Analyst - Telecommunications and Voice

About the Role

Mid-level NOC Telecommunications and Voice Analyst to work on the support and evolution of critical corporate voice services, ensuring availability, performance, and operational quality.

The professional will be responsible for analyzing incidents, performing troubleshooting, supporting the resolution of complex issues, and contributing to the stability of telecommunications environments that support strategic operations for major clients.

Work Model and Hiring

Work model: On-site or Hybrid, as defined by the client.

Location: Barueri/SP.

Hiring type: CLT (Brazilian Labor Contract) + Benefits Package.

Key Responsibilities

• Perform troubleshooting on voice services, including SIP Trunk, local lines, 0800, 4003, and intelligent numbers.
• Diagnose and resolve failures in Softswitch, SBC (Session Border Controller), and switching center architectures.
• Analyze SIP signaling, voice protocols, and network traces to identify issues.
• Monitor, interpret, and act upon logs, alarms, and service quality indicators.
• Manage incidents and degradations in telecommunications environments.
• Support integrations between voice platforms, telecommunications networks, and corporate clients.
• Validate high availability and redundancy topologies.
• Document solutions and keep the technical knowledge base up to date.
• Interact with corporate clients and multidisciplinary teams to resolve demands.

Mandatory Requirements

• 3 to 5 years of experience in telecommunications with a focus on corporate voice.
• Solid knowledge of SIP Trunk, local lines, 0800, 4003, and intelligent voice services.
• Experience with voice architectures, including Softswitch, SBC, switching centers, and Intelligent Networks (IN).
• Knowledge of SIP signaling analysis and telecommunications protocols.
• Experience in incident handling in production environments.
• Ability to interpret logs, alarms, and network traces.
• Experience with at least one vendor platform: Huawei, Italtel, Ericsson, or Sixbell.
• Clear and effective communication with clients and technical teams.

Differentials

• Experience with Huawei SQM platforms or similar quality monitoring solutions.
• Knowledge of multiple vendor platforms (Huawei, Italtel, Ericsson, or Sixbell).
• Technical certifications in telecommunications or voice solutions.
• Knowledge of high availability and redundancy in telecommunications environments.
• Experience with carriers, providers, or large corporate environments.

Behavioral Competencies

• Analytical and proactive profile.
• Strong communication and interpersonal skills.
• Problem-solving ability.
• Organization and sense of priority.
• Teamwork.
• Continuous learning.

Benefits

• Health Insurance.
• Dental Insurance.
• Meal Voucher and/or Food Allowance.
• Transportation Voucher or Mobility Allowance.
• Life Insurance.
• Wellhub (Gympass).
• Pharmacy Plan.
• Corporate Partnerships and Discounts.
• Training and Development Platform.
• Employee Referral Program.

About NAVA

At NAVA, we believe in the power of technology to transform businesses and empower people. We are a technology company with over 28 years in the market, supporting organizations in their digital transformation journeys through innovative solutions, technical excellence, and highly skilled teams.

We value diversity, collaboration, and continuous learning, creating an environment where every professional can develop their potential and generate real impact.

Want to be part of it?

Submit your resume to us and join the NAVA team.

Take your technical interview with SophIA: technical interview with SophIA. cod: NAVA-NOCTELECOMVOZ