Solutions
Recruitment Software
Post jobs, import profiles, add screening questions, and manage hiring all in one place with personalized questions and control the entire recruitment process.
Recruitment Service
Let our expert team handle the key stages of tech recruitment for you with our specialized team acting in the main stages of recruitment.
Talent Pool
Top-tier Brazilian tech professionals, pre-vetted and ready for action, all pre-selected and ready for new opportunities.
Our Plans
Discover the perfect plan for your needs.
Use Cases
Build my own team
Define the profile, validate with our experts, and assemble your tech team with full control over every step.
Autopilot
Put tech recruitment on autopilot and receive pre-vetted candidates matched to your needs without lifting a finger.
Complete Solution
From sourcing to hiring — an end-to-end tech recruitment experience powered by AI, specialists, and a curated talent pool.
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HR Blog
Contents about people management, organizational culture and trends in human resources.
Glossary
A comprehensive guide to the key terms and concepts in tech recruitment and software development.
Frequently Asked Questions
Clear answers to the most common questions about using the platform and recruitment processes.
EN
On-site
Campinas, SP, Brazil
Salary Range
Not informed
Experience Level
Mid level
Requirements
Tasks and Responsibilities
Show originalIn-person at: Campinas/SP
- Handling medium to high complexity calls (requests and incidents), both in-person and remotely, related to hardware, software, networks, and peripherals.
- Installation, configuration, and maintenance of desktops, laptops, printers, barcode scanners, scanners, and other IT equipment.
- Support for local network infrastructure, including connectivity testing, structured cabling, switches, network points, and telecommunications troubleshooting.
- Administration and support of Windows operating systems, Microsoft Office suite, antivirus, and corporate applications.
- Acting on critical incidents, ensuring rapid identification of the root cause and restoration of the environment.
- Technical monitoring at airports during renovations, expansions, and opening of new bases, acting as the IT focal point with involved areas.
- Support in rollout projects, equipment migration, deployment of new units, and operational layout changes.
- Monitoring of telecommunications and network infrastructure projects, ensuring technical alignment, delivery quality, and adherence to corporate standards.
- Control of asset inventory and contracted services at airports, such as network points, telephony, links, and assignment of technical spaces.
- Evaluation and cancellation of services that are not necessary for operations, seeking cost reduction and resource optimization.
- Monitoring of suppliers and third parties in technical activities within the operation.
- Support for collaboration tools, video conferencing, and meeting rooms.
- Application of information security procedures, corporate policies, and IT compliance.
- Preparation of technical reports, service indicators, SLA monitoring, and process documentation.
- Consulting role with the client and technical support reference for analysts and technicians from previous levels, contributing to continuous improvement of operations.
Requirements:
• Advanced knowledge of the Microsoft Office suite, with a primary focus on Excel and PowerPoint.
• Completed or ongoing higher education in Computer Networks, Information Technology, Information Systems, or related areas.
• Experience with hardware and software support in a corporate environment.
• Knowledge in project management and monitoring.
• Ability to create and interpret flowcharts and operational processes.
• Desirable knowledge in ServiceNow or other ITSM tools for handling calls, requests, and incidents.
• Knowledge in networks for troubleshooting when necessary, including connectivity, switches, network points, and telecom.
• Knowledge in IT equipment for diagnosis and resolution of failures when necessary.
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