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Nava Technology for Business

Junior Field Service Analyst

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On-site

Ponta Grossa, PR, Brazil

Salary Range

R$2,000.00 - R$2,500.00 / month

Full Time Employee

Experience Level

Junior

Requirements

1+ years of experience in the career

Tasks and Responsibilities

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Main Activities

  • Provide on-site call support;
  • Execute checklists, gather information, and complete visit conclusion forms;
  • Log and track calls in a specific tool, performing troubleshooting until resolution;
  • Keep calls updated with information on executed activities;
  • Contact and interact with other technical areas when necessary to resolve incidents;
  • Understand the client's needs and respond according to predefined procedures.

Requirements

Education

  • High school diploma;
  • Currently pursuing or completed higher education in IT will be considered an advantage.

Experience and Knowledge

  • Experience with Linux systems;
  • Knowledge in microcomputing and networks;
  • Experience in user support and assistance.

Job Details

  • In-person work model;
  • 5x2 schedule from 8 AM to 5 PM;
  • Availability for weekend and holiday on-call shifts when necessary;
  • Must hold a Category A and B driver's license.
See all jobs at Nava Technology for Business

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