Mid-Level Field Service Analyst - Porto Alegre - RS

Nava is looking for a Field Service Analyst II to provide on-site technical support, user assistance, and incident resolution related to hardware, software, operating systems, networks, and connectivity in Porto Alegre, RS.

In this position, you will have the challenge of providing technical support, identifying and solving problems, tracking tickets until resolution, and ensuring a good user experience, while also managing equipment, parts, and other resources used by the operation.

Key responsibilities

In this position, you will be responsible for:

• Providing on-site technical support and local user assistance.

• Logging tickets in the ticketing tool and performing troubleshooting until resolution.

• Tracking tickets and keeping information about the activities performed up to date.

• Engaging other resolving teams when necessary to ensure requests are resolved.

• Understanding user needs and providing support in accordance with defined procedures.

• Assembling, maintaining, and supporting desktops and laptops.

• Providing support for PCs, internet, hardware, and software.

• Assisting with Windows operating system configurations and installations.

• Providing support related to networks and VPN.

• Assisting users with the Office suite, including Word, Excel, and Outlook.

• Managing the intake and release of parts and equipment.

• Providing support for videoconferencing tools.

Requirements

For this opportunity, it is important that you have:

• Previous experience or background in technical support and user assistance.

• Knowledge of problem-solving and troubleshooting.

• Knowledge of desktop and laptop assembly and maintenance.

• Experience supporting PCs, hardware, software, and internet.

• Knowledge of Windows operating system installation and configuration.

• Basic knowledge of networks and VPN.

• Knowledge of the Office suite, including Word, Excel, and Outlook.

• Knowledge or background in inventory and logistics routines.

• Knowledge of ITIL best practices.

• Intermediate or higher English proficiency.

• It is desirable to be pursuing a technical or higher education degree in Information Technology, Electronics, or related fields.

Intermediate English is consistent with the received profile, which also indicates that the level may be intermediate. Job Profile - Field Service Analyst Fi…

Preferred qualifications

It will be a plus if you have:

• Previous experience with local support.

• ITIL certification.

• CompTIA A+ certification.

• Microsoft certifications.

• Experience supporting videoconferencing.

Work arrangement

Model: On-site

Work location: Porto Alegre/RS

Schedule: 5x2, Monday through Friday, from 8:00 a.m. to 5:00 p.m., with a 1-hour break. Job Profile - Field Service Analyst Fi…

Benefits

At Nava, we offer a benefits package designed to support different moments in life and your professional journey.

• Meal/food voucher

• Transportation voucher or company shuttle, depending on eligibility and work arrangement

• Multi-benefit card

• Medical and dental insurance

• Life insurance

• Wellhub

• Childcare assistance, according to current policy

• Personal assistance

• Pharmacy card

• Partnerships offering discounts in education, services, culture, and leisure

About Nava

We work at the core of leading companies in their segments, where technology, strategy, and operations meet. We design architectures, establish governance, and transform complexity into clarity, creating solutions that continuously drive growth, efficiency, and competitiveness.

With around 2,000 specialists, Nava connects creative thinking, advanced engineering, and GenAI-powered technology to accelerate business outcomes. We work in data, cybersecurity, cloud, observability, infrastructure, application modernization, and creative innovation, serving as the link that moves technology and business forward in the same direction.

Our ecosystem expands this capability through GH Brandtech, which combines brand strategy, experience, design, and digital products; Ventura, a reference in cybersecurity, incident response, and crisis management; and CS Global IT, specialized in Cloud, Multicloud, and Data Center. Together, they strengthen our ability to deliver scalable solutions that drive innovation, sustainable growth, and competitive advantage.

Diversity and inclusion

Our opportunities are open to all people, regardless of ethnicity, gender identity, sexual orientation, age, origin, religion, disability, or neurodiversity.

We value different stories and perspectives because they strengthen new ideas and drive our evolution.

Here, technology is taken seriously, and so are people.

Data privacy

By applying, your personal data will be processed by Nava exclusively for purposes related to recruitment and selection, including assessing fit for the job profile, communication during the process, and, where applicable, consideration for future opportunities, in accordance with the General Data Protection Law (LGPD).

Nava adopts security measures to protect your information and ensures the exercise of the rights provided for in applicable legislation.

To obtain more information or make a request related to the processing of your personal data, please contact the Data Protection Officer by email [email protected]