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Recruitment Software
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Let our expert team handle the key stages of tech recruitment for you with our specialized team acting in the main stages of recruitment.
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Top-tier Brazilian tech professionals, pre-vetted and ready for action, all pre-selected and ready for new opportunities.
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Define the profile, validate with our experts, and assemble your tech team with full control over every step.
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Put tech recruitment on autopilot and receive pre-vetted candidates matched to your needs without lifting a finger.
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EN
On-site
Indaiatuba, SP, Brazil
Salary Range
Not informed
Experience Level
Junior
Requirements
Desired Skills
Tasks and Responsibilities
Show originalAt Nava, we believe in the power of technology to transform businesses — and we have a challenging and strategic opportunity waiting for you.
Come build solutions with us! 🚀
Key Responsibilities:
Provide on-site and internal field support;
Log tickets in the ticketing system;
Perform troubleshooting until ticket resolution;
Monitor tickets, keeping them updated with information on activities performed;
Coordinate with other resolving teams, if necessary, to resolve the ticket;
Understand customer needs and provide support according to predefined procedures;
Manage the intake and output of parts and equipment.
Requirements and Skills:
Previous experience in Local Support is preferred.
Problem resolution and troubleshooting;
Perform holistic analysis;
ITIL (IT Best Practices);
User support techniques;
Desktop and laptop assembly and maintenance;
Microcomputer and internet support;
Windows 7-10 and Server 2012 configuration/installation;
Basic knowledge of Networking/VPN;
Microsoft Office Suite (Word, Excel, Outlook);
Knowledge of inventory and logistics routines;
Hardware and software support knowledge;
Education:
Currently pursuing or completed a degree or technical certification in Information Technology or Electronics is desirable.
Interested? Apply for the position and take your technical interview with SophIA:
https://https://entrevista.starmindai.ai
Code: NAVA-305199
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