Junior Field Service Analyst - Ribeirão Preto - SP

Nava is looking for a Field Service Analyst I to provide on-site technical support, user assistance, and incident resolution related to hardware, software, operating systems, and connectivity.

In this role, you will be challenged to provide technical support to users, identify and resolve issues, track tickets until resolution, and support operational continuity, ensuring quality and responsiveness in service delivery.

Key responsibilities

In this role, you will be responsible for:

• Providing on-site technical support and local assistance to users.

• Logging tickets in the service tool and performing troubleshooting until resolution.

• Tracking tickets and keeping information about activities performed up to date.

• Engaging other resolving teams when necessary to ensure the resolution of requests.

• Understanding user needs and providing support in accordance with defined procedures.

• Assembling and maintaining desktops and laptops.

• Providing support for microcomputing, internet, hardware, and software.

• Assisting with Windows operating system configurations and installations.

• Providing support related to networks and VPN.

• Assisting users with the Microsoft Office suite, including Word, Excel, and Outlook.

• Managing the intake and release of parts and equipment.

• Providing support for time clocks.

• Providing support for videoconferencing tools.

Requirements

For this opportunity, it is important that you have:

• Experience or knowledge in technical support and user assistance.

• Knowledge of problem resolution and troubleshooting.

• Knowledge of assembling and maintaining desktops and laptops.

• Knowledge of microcomputing, hardware, software, and internet support.

• Knowledge of installing and configuring Windows operating systems.

• Basic knowledge of networks and VPN.

• Knowledge of the Microsoft Office suite, including Word, Excel, and Outlook.

• Knowledge or experience with inventory and logistics routines.

• Knowledge of time clock support.

• Valid Class B driver's license.

• It is desirable to be pursuing a technical or higher education degree in Information Technology, Electronics, or related fields.

A Class B driver's license is explicitly stated in the profile as required, with a vehicle provided by the company. Job Profile - Field Service Analyst…

Preferred qualifications

It will be a plus if you have:

• Previous experience with local support.

• Knowledge of ITIL.

• ITIL certification.

• CompTIA A+ certification.

• Microsoft certifications.

• Experience with videoconferencing support.

Work model

Model: On-site

Work location: Ribeirão Preto/SP

Schedule: 5x2, Monday through Friday, from 8:00 a.m. to 5:00 p.m., with a 1-hour break. Job Profile - Field Service Analyst…

Benefits

At Nava, we offer a benefits package designed to support different moments in life and in your professional journey.

• Meal/food voucher

• Transportation voucher or shuttle service, depending on eligibility and work model

• Multi-benefit card

• Medical and dental insurance

• Life insurance

• Wellhub

• Childcare assistance, according to current policy

• Personal assistance

• Pharmacy card

• Partnerships with discounts in education, services, culture, and leisure

About Nava

We operate at the core of leading companies in their segments, where technology, strategy, and operations meet. We design architectures, structure governance, and transform complexity into clarity, creating solutions that continuously drive growth, efficiency, and competitiveness.

With around 2,000 specialists, Nava connects creative thinking, advanced engineering, and GenAI-powered technology to accelerate business results. We work in data, cybersecurity, cloud, observability, infrastructure, application modernization, and creative innovation, serving as the link that moves technology and business in the same direction.

Our ecosystem expands this capability through GH Brandtech, which combines brand strategy, experience, design, and digital products; Ventura, a reference in cybersecurity, incident response, and crisis management; and CS Global IT, specialized in Cloud, Multicloud, and Data Center. Together, they strengthen our ability to deliver scalable solutions that drive innovation, sustainable growth, and competitive advantage.

Diversity and inclusion

Our opportunities are open to all people, regardless of ethnicity, gender identity, sexual orientation, age, origin, religion, disability, or neurodiversity.

We value different stories and perspectives because they strengthen new ideas and drive our evolution.

Here, technology is taken seriously, and so are people.

Data privacy

By applying, your personal data will be processed by Nava exclusively for purposes related to recruitment and selection, including assessing fit for the job profile, communication during the process, and, where applicable, consideration for future opportunities, in compliance with the General Data Protection Law (LGPD).

Nava adopts security measures to protect your information and ensures the exercise of rights provided for in applicable legislation.

To obtain more information or make a request related to the processing of your personal data, contact the Data Protection Officer by email [email protected]