Field Service Analyst I - Indaiatuba - SP

Nava is looking for a Junior Field Service Analyst to provide technical support and user assistance in Indaiatuba/SP.

In this role, you will have the challenge of providing field support (Internal Field), registering and monitoring tickets until resolution, solving technical problems, and supporting the management of parts and equipment, following the procedures defined for the operation.

Main responsibilities

• Provide field support (Internal Field).

• Register support cases in the ticketing tool.

• Perform troubleshooting until tickets are resolved.

• Monitor tickets and keep information about executed activities up to date.

• Engage other resolution teams when necessary to resolve requests.

• Understand user needs and provide support according to predefined procedures.

• Manage the intake and release of parts and machines.

Requirements

• Problem-solving and troubleshooting knowledge, with the ability to perform holistic analysis.

• Knowledge of user support techniques.

• Knowledge of desktop and notebook assembly and maintenance.

• Knowledge of PC, internet, hardware, and software support.

• Knowledge of Windows 7/10 and Windows Server 2012 installation and configuration.

• Basic knowledge of networks and VPN.

• Knowledge of the Office Suite (Word, Excel, and Outlook).

• Knowledge of inventory and logistics routines.

• Knowledge of ITIL best practices.

• Knowledge of time clock support.

• Proactivity, time management, and the ability to handle simultaneous demands without compromising service quality.

Differentiators

• Currently pursuing a technical or higher education degree in Information Technology or Electronics.

• Previous experience in local support.

• ITIL, CompTIA A+, or Microsoft (MCSE) certifications.

• Knowledge of video conferencing support.

Work model

Work location: Indaiatuba/SP

Role: field support (Internal Field).

Benefits

At Nava, we offer a benefits package designed to support different moments of life and professional journey:

• Meal/food voucher

• Transportation voucher or shuttle service, depending on eligibility and work model

• Multi-benefit card

• Medical and dental insurance

• Life insurance

• Wellhub

• Childcare assistance, per current policy

• Personal assistance

• Pharmacy card

• Partnerships with discounts in education, services, culture, and leisure

About Nava

We operate at the core of leading companies in their segments, where technology, strategy, and operations meet. We design architectures, establish governance, and transform complexity into clarity, creating solutions that continuously drive growth, efficiency, and competitiveness.

With around 2,000 specialists, Nava connects creative thinking, advanced engineering, and GenAI-powered technology to accelerate business results. We work in data, cybersecurity, cloud, observability, infrastructure, application modernization, and creative innovation, serving as the link that keeps technology and business moving in the same direction.

Our ecosystem expands this capability through GH Brandtech, which combines brand strategy, experience, design, and digital products; Ventura, a reference in cybersecurity, incident response, and crisis management; and ®CS Global IT, specialized in Cloud, Multicloud, and Data Center. Together, they strengthen our ability to deliver scalable solutions that drive innovation, sustainable growth, and competitive advantage.

Diversity and inclusion

Our opportunities are open to all people, regardless of ethnicity, gender identity, sexual orientation, age, origin, religion, disability, or neurodiversity.

We value different stories and perspectives, because they strengthen new ideas and drive our evolution.

Here, technology is taken seriously, and so are people.

Data privacy

When you apply, your personal data will be processed by Nava exclusively for purposes related to recruitment and selection, including assessing fit for the role profile, communication during the process, and, where applicable, consideration for future opportunities, in compliance with the General Data Protection Law (LGPD).

Nava adopts security measures to protect your information and ensures the exercise of rights provided for in applicable legislation.

To obtain more information or make a request related to the processing of your personal data, contact the Data Protection Officer by e-mail at [email protected]