Mid-Level Support Analyst

Responsibilities:

• Provide technical support to customers and users;
• Diagnose and resolve issues related to POS, back office, and integrations;
• Perform system configurations, installations, and updates;
• Analyze logs, error messages, and perform troubleshooting;
• Support issues related to TEF, NFC-e, SAT, POS printers, and peripherals;
• Log and track tickets until resolution;
• Escalate incidents to Development, Infrastructure, or QA when necessary;
• Guide users on how to use the solutions;
• Contribute to the documentation of procedures and solutions.

Requirements:

• Bachelor's degree in progress or completed in IT or related fields;
• Experience with technical support for systems or software;
• Knowledge of Windows and Linux;
• Basic knowledge of SQL and databases;
• Experience with customer support and ticket management;
• Good communication, organization, and analytical skills;
• Experience with POS, commercial automation, or retail is desirable;