IT Analyst | On-site

About the company

Supermercados Boza is a retail chain with 9 stores and 1 industrial facility, expanding its Information Technology team to ensure operational stability and continuous improvement.

About the role

Boza is looking for an IT Analyst with a hybrid profile between support/infrastructure and systems. You will work day-to-day in the stores and industrial facility, supporting approximately 150 users and ensuring stable operations.

The technology environment is hybrid: local servers in the stores, cloud services, Windows, and Linux. Specific system experience is not required, but hands-on experience in the categories listed in the requirements is important.

Responsibilities

• Provide support to users and stores (hardware, software, point of sale, and network).
• Maintain and support management systems, POS, and integrations.
• Manage backups, IT assets, and updates.
• Provide on-site support in stores, traveling between locations.
• Work on an on-call schedule on Saturdays, Sundays, and holidays, distributed among the team (on-call hours paid with a 100% premium).
• Support operations during seasonal peaks, such as Black Friday and Christmas, when demand increases.
• Work in frequent contact with store managers, HR, accounting, finance, sales, and marketing.

Requirements

Education and experience

• Completed or in-progress bachelor's degree in IT or related field.
• At least 3 years of experience in technical support, infrastructure, and/or systems analysis.

Technical knowledge

• Windows and Linux, hardware, networks, and security fundamentals.
• Databases and SQL.
• Experience with ERP / management systems (master data, inventory, purchasing, tax).
• Experience with POS / commercial automation (checkout, peripherals, tax issuance).
• TEF and payment methods.
• HR, time and attendance, and accounting systems.
• E-commerce platforms, app, and loyalty programs (external partners via integration).
• Relational databases (MySQL, PostgreSQL, or similar).

Other requirements

• Valid driver's license, Class B.

Preferred qualifications

• Experience in retail/supermarket or commercial automation.
• Support for ERP from any vendor.
• Agile methodologies (Scrum/Kanban).
• Cybersecurity, cloud, or scripting/automation.
• Data/BI knowledge.

Behavioral competencies

• Autonomy to solve problems.
• Good communication with non-technical users.

Benefits

• Transportation voucher.
• On-site meals.
• On-site medical and psychological care.
• Educational assistance.
• Access to Alura.
• Job and salary progression plan.

Work model and location

The role is on-site, with support in stores and travel between locations, in Fazenda Rio Grande/PR. The work includes an on-call schedule on Saturdays, Sundays, and holidays, distributed among the team.