Junior Apprentice - Technology

The Support Apprentice assists with customer support routines, focusing primarily on monitoring tools for the entire technology infrastructure, serving our clients, and handling telecommunications tasks. They are also responsible for executing operational routines and improving technological processes. The apprentice can help enhance service processes and the quality of our offerings, contributing effectively to the company.

• Responsible for monitoring IT assets using our monitoring tools.
• Opening and tracking internal and external tickets involving "Carriers, Clients, and Suppliers".
• Execution of predefined procedures.
• Documenting all interactions with Carriers, Clients, and Suppliers in our internal systems.
• Suggesting improvements to the Support process.
• Opening tickets for alerts generated by the monitoring tool.
• Creating reports and Root Cause Analyses (RCAs).
• Troubleshooting network equipment, infrastructure, and security.

Requirements:

High school diploma completed;

Must be over 18 years old.

Preferred Qualifications:

Currently pursuing a bachelor's degree.

RTM Offers:

• Hybrid work model (3 days on-site and 2 days remote)
• Transportation allowance
• Bradesco Health and Dental Plan
• Total Pass
• Fully company-funded access to Alura
• No dress code
• App for benefits and discounts
• Food/Meal allowance: R$45.32 - 22 days
• Birthday off
• Remote work allowance
• Orienteme (app for consultations with psychologists, nutritionists, and physical educators)