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Randstad


São Paulo, SP, Brasil

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Junior Support Technician

Presencial

Cajamar, SP

Rango salarial

No informada

Empleado(a)

Nivel de experiencia

Junior

Requisitos

Suporte Técnico
Abertura de chamados
Sistema jira

Habilidades deseadas

Jira
Google workspace
Windows
Impressora Laser Zebra

Tareas y Responsabilidades

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Performs routine and low-complexity tasks under direct supervision. Focus on learning the company's tools and processes.

Basic Support, Virtual and On-Site: Direct assistance to users for operational questions and support regarding equipment availability (PCs, printers, handhelds).

Peripheral Maintenance: Cleaning and removing jammed labels from printers, organizing workstations and equipment (batteries, handhelds).

Ticket Management: Opening tickets for identified issues and using tools like Jira (as a plus) for logging.

Hardware and Software Maintenance: Basic knowledge for adjusting 3D scanners and familiarity with the Windows operating system.

Best Practices: Implementation and practice of 5S actions for organizing and standardizing the workplace.

Inventory: Basic knowledge of inventory management.


Requirements:

- Must be available to work in shifts.

- Full availability of schedule.

- Good knowledge of the Office suite.

- Profile with excellent communication, resilience, and patience to deal with users of different levels of technical knowledge.

Desirable:

- Have a valid driver's license and own vehicle for commuting to work.

- Currently pursuing or completed bachelor's degree, or completed technical high school in computer formatting or IT courses. Hello, we are Randstad Brazil, a global leader in comprehensive Human Resources solutions. Our specialized work drives talent to stay relevant in the job market, offering opportunities in various areas — administrative, operational, executive, and technology — and in different work formats. Founded in 1960 in the Netherlands, we are now present in 39 countries, including Brazil.

- Knowledge of hardware (computers, Zebra 411 laser printer, thermal printer, handheld), Windows operating system, and Google Workspace tools.

- Notions of networking, infrastructure, and information security.

- Knowledge of MDM, Jira, and 3D scanner adjustment.

Expected behavioral profile: A person aligned with the company's DNA, who is communicative, resilient, has patience to deal with people, and can explain and guide users who are often non-technical.



Seniority Level: Junior

Hiring Model: C


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