Junior Support Technician l - DF02

Performs routine and low-complexity tasks under direct supervision. Focus on learning the company's tools and processes.

Basic Support, Virtual and On-site: Direct assistance to users for operational questions and support regarding equipment availability (PCs, printers, handhelds).

Peripheral Maintenance: Cleaning and removing label jams in printers, organizing workstations and equipment (batteries, handhelds).

Ticket Management: Opening tickets for identified issues and using tools like Jira (as a plus) for logging.

Hardware and Software Maintenance: Basic knowledge for adjustments on 3D scanners and familiarity with the Windows operating system.

Best Practices: Implementation and practice of 5S actions for organization and standardization of the workplace.

Inventory: Basic notions of inventory management.

Requirements:

- Essential availability to work in shifts.

- Full-time availability.

- Good knowledge of the Office suite.

- Profile with excellent communication, resilience, and patience to deal with users of different levels of technical knowledge.

Desirable:

- Valid driver's license and own vehicle for commuting to work.

- Currently pursuing or completed higher education, or completed technical high school in computer formatting or IT courses. Hello, we are Randstad Brazil, a global leader in comprehensive Human Resources solutions. Our specialized expertise drives talent to stay relevant in the job market, offering opportunities in various areas—administrative, operational, executive, and technology—and in different work formats. Founded in 1960 in the Netherlands, we are now present in 39 countries, including Brazil.

- Knowledge of hardware (computers, Zebra 411 laser printer, thermal printer, handheld), Windows operating system, and Google Workspace tools.

- Notions of networking, infrastructure, and information security.

- Knowledge of MDM, Jira, and 3D scanner adjustment.

Expected behavioral profile: A person aligned with the company's DNA, who is communicative, resilient, patient in dealing with people, and able to explain and guide users who are often non-technical.

Seniority Level: Junior

Employment Type: CLT (Permanent Contract)