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Recruitment Software
Post jobs, import profiles, add screening questions, and manage hiring all in one place with personalized questions and control the entire recruitment process.
Recruitment Service
Let our expert team handle the key stages of tech recruitment for you with our specialized team acting in the main stages of recruitment.
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Top-tier Brazilian tech professionals, pre-vetted and ready for action, all pre-selected and ready for new opportunities.
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Define the profile, validate with our experts, and assemble your tech team with full control over every step.
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Put tech recruitment on autopilot and receive pre-vetted candidates matched to your needs without lifting a finger.
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From sourcing to hiring — an end-to-end tech recruitment experience powered by AI, specialists, and a curated talent pool.
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Remote
(Anywhere)
Salary Range
Not informed
Experience Level
Leader/Coordinator
Requirements
Tasks and Responsibilities
Show originalHello, we are Randstad Brazil, a global leader in comprehensive Human Resources solutions. Our specialized expertise empowers talent to stay relevant in the job market, offering opportunities across various areas—administrative, operational, executive, and technology—and in different work formats. Founded in 1960 in the Netherlands, we are now present in 39 countries, including Brazil.
We are seeking a ServiceNow Tech Lead Specialist with a focus on Customer Service Management (CSM). The professional will be responsible for leading implementation, improvement, and support initiatives for the platform, defining technical solutions, guiding the development team, and working directly with global stakeholders and clients.
Responsibilities:
- Technical Leadership: Guide the development team and manage the project's technical deliverables.
- Architecture and Solutions: Define and design technical solutions on the ServiceNow platform.
- Implementation and Support: Lead implementation initiatives, continuous improvements, and support for the Customer Service Management (CSM) module.
- Integrations and Development: Work with JavaScript development, create flows in Flow Designer, automate processes with IntegrationHub, and handle integrations via REST APIs.
- International Interface: Collaborate and align requirements directly with stakeholders and clients in the global environment.
Requirements:
- Experience: Solid hands-on experience with the ServiceNow platform and prior experience in technical leadership.
- Module: Advanced/Expert knowledge of Customer Service Management (CSM) (Level P4 - Expert).
- Technical Skills: Mastery of JavaScript, Flow Designer, IntegrationHub, and consuming/creating REST APIs.
- Advanced English (for daily interaction with international clients and projects)
Desirable (Differentiators):
- ServiceNow Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), or CIS-CSM (Certified Implementation Specialist - CSM).
- Other Modules: Knowledge of ITSM, ITOM, FSM, or App Engine.
Operational Information and Hiring:
Work Model: 100% Remote
Working Hours: 09:00 to 18:00
Hiring Type: CLT (Brazilian labor contract) or PJ (Contractor) (to be defined based on the professional's preference)
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