Mid-Level ERP Consultant

Position: Custom Care Support Analyst (Consultant / Key User)

Job Objective: Act as a proactive consultant in serving medium and large-sized clients, going beyond ticket resolution. The professional will be a strategic partner, assisting in the evolution of ERP solutions (preferably Dynamics 365 or Business Central), ensuring compliance with Brazilian legislation and supporting international projects.

Description of Activities:

• Consulting and Support: Provide specialized support in ERP systems (Level 2/3), focusing on identifying needs and suggesting proactive improvements.
• Financial and Tax Management: Work in accounts payable/receivable routines, issuing Fiscal Notes, and inventory/cost management.
• Compliance and Taxes: Ensure correct parameterization and support for Brazilian tax obligations (EFD, ECD, and ECF) and tax legislation.
• Import: Carry out and support the import document entry process (DI).
• Training and Documentation: Create ERP user manuals and conduct training/supervision sessions for end-users and clients.
• International Interface: Work directly on global projects, communicating with clients and teams abroad in English.
• Product Evolution: Identify gaps in client processes and promote new client solutions and products.

Requirements and Qualifications:

• ERP Experience: Solid experience as an Implementation Consultant or Key User of ERP systems (preferably Microsoft Dynamics 365 Business Central / Navision).
• Tax/Accounting Knowledge: Mastery of Brazilian tax routines (issuing notes, taxes, and ancillary obligations).
• Languages: Fluent English (Mandatory for daily contact with abroad and international projects).
• Financial Processes: Experience with billing, costs, and import processes.
• Location: Residence in Rio de Janeiro with easy access to Barra da Tijuca.

Behavioral Profile (Soft Skills):

• High Communicative Capacity: Extroverted and proactive profile for direct contact with clients.
• Resilience: Ability to handle urgencies and deadline pressure in dynamic environments.
• Consultative Profile: Ability to "read" the client and offer solutions beyond the immediate problem.