Station Monitoring Analyst

1. High school or higher education, with no specific degree requirements, and at least one year of experience in customer service, post-sales, technical support, or related areas.

2. Reading and writing skills in English.

3. Proficiency in office software: Word, Excel, and email.

4. Experience in software operations and maintenance is preferred.

24/7 schedule with morning, afternoon, and night shifts.

Responsibilities:

1 - Monitor system operation status. Regularly record key system operation indicators via the web page (such as user online status, system availability, etc.). When anomalies are detected, handle them according to the SOP. If the issue cannot be resolved, escalate it to the base station maintenance engineer or platform maintenance engineer for further handling.

2 - Inspect base station status and troubleshoot failures. Use automated inspection tools to check the status of failed base stations in each country and send the daily failure list to RTK specialists in each country via email. When a failure is reported, perform initial troubleshooting according to the SOP. If the failure cannot be resolved, escalate it to the base station maintenance engineer.

3 - Technical support. Technical support requests from NRTK specialists and users must be responded to within 30 minutes.

4 - Configure local devices, update firmware, set up VPNs, and configure the network.

5 - Also perform remote troubleshooting using tools, scripts, and dashboards.

6 - Knowledge of networking concepts such as gateways, routing, TCP/IP, and VPNs.