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Randstad


São Paulo, SP, Brasil

Project Management | Technology Lead

Remote with location restrictions

São Paulo, SP

Salary Range

Not informed

Full Time Employee

Not informed

Contractor

Experience Level

Mid level

Requirements

2+ years of experience in the career
Inglês intermediate
Incident Management
ITIL
3DSMax
Sistemas Legados
ams
Application Managed Services

Tasks and Responsibilities

Hard Skills (Technical Requirements and Languages)

  • Experience in AMS (Application Managed Services): The candidate must understand the dynamics of sustaining applications after the "go-live," knowing how to handle SLAs (delivery deadlines) and ticket volume.
  • Incident Management (ITIL): Solid knowledge of ITIL processes (Incident, Problem, and Change Management). They don't need to be an expert in a specific language, but they must know how to diagnose where the error is occurring in legacy systems (Non-SAP).
  • Languages (The critical point):
    • Intermediate/Advanced English: Mandatory for global meetings. They need to be able to explain a technical problem to a team in Asia or Europe, for example.
    • Intermediate Spanish: Essential for day-to-day operations, since the focus is Latin America (Argentina, Chile, Colombia, etc.).
  • Legacy/Non-SAP Systems: Experience with systems that are not standard ERPs, such as custom software in .NET, Java, or local billing/logistics platforms.

2. Soft Skills (Behavioral Skills)

  • Interpersonal Communication: Essential for bridging the gap between the "business user" (who reports the problem) and the "external vendor" (who developed the system).
  • Priority Management: In a global environment, everything seems urgent. The consultant needs to know what impacts the Ingredion operation the most to prioritize support.
  • Cultural Resilience: Ability to handle different work cultures within LATAM and at a global level.

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