Experience Analyst

Oficinaria is a platform that brings people together through making, fostering connections via in-person and group workshops.

We are looking for someone who believes in the power of hands-on creation and human presence, and who finds joy in building relationships and solutions.

If you enjoy conversing, creating genuine connections, solving problems, and working in a collaborative environment to generate a positive impact on society, this opportunity might be for you.

💼 What your day-to-day will look like

• In online and in-person meetings, assist hosts beforehand in designing workshop experiences so they reflect Oficinaria's values and purpose.
• Represent Oficinaria during the initial run of each workshop, acting as a co-host alongside the workshop host.
• Identify opportunities to improve the workshop experience and share learnings with the team.
• Participate in periodic team meetings.

✅ What we're looking for

• Excellent verbal and written communication skills.
• A welcoming, organized, and proactive profile.
• Ease in dealing with people and different contexts.
• Active listening, empathy, and a collaborative attitude.
• Ability to handle unexpected situations calmly.
• Interest in art, culture, education, creativity, and in-person experiences.
• Availability to work primarily during evening hours on weekdays and on weekends.
• Availability for in-person meetings in São Paulo when necessary.

⭐ Nice to have

• Experience planning classes, courses, or workshops.
• Participation in cultural, artistic, or creative initiatives.
• Experience in customer service or hospitality.
• Having a hobby related to hands-on making, crafts, cooking, music, painting, or other creative activities.
• Enjoying hosting people and creating welcoming environments.

🎓 Education

We accept professionals with a completed or ongoing higher education degree, especially in the following fields:

• Pedagogy
• Social Communication
• Marketing
• Business Administration
• Architecture, Design, or Fine Arts
• Theater or Performing Arts

We also consider professionals without a degree who possess relevant experience in customer service, events, client relations, or organizing in-person experiences.

📍 Work model

• Contractor agreement (PJ).
• Part-time role.
• Must reside in São Paulo (capital).
• Hybrid work model. For in-person activities (meetings and workshops), initially in the Vila Madalena and República neighborhoods.
• Workload is split between business hours (planning) and alternative hours (weekday evenings and weekends to oversee workshop execution).

🎁 Benefits

• Home-office allowance.
• In-person team gathering every three months, with all expenses paid, held in selected Brazilian cities to foster inspiration, creativity, and connection among the team.

💛 The profile that will make a difference

We are looking for people who enjoy hosting, welcoming, and ensuring others have a great experience.

We value professionals who are detail-oriented, proactive, communicate well, and are willing to represent Oficinaria to hosts and participants. We seek individuals who know how to create a welcoming environment, handle different situations effectively, and contribute to making each workshop happen in the best possible way.