Specialist Product Manager - Conversational AI

About the Position

We are seeking a Specialist Product Manager to lead a strategic Artificial Intelligence initiative alongside our client. The goal is to evolve an integrated conversational experience between agents, enabling customers to access benefits and services naturally within the conversational journey.

This role will have high exposure to stakeholders, requiring strong articulation skills, executive communication, and the ability to manage projects with multiple dependencies.

Work Model

100% on-site at Av. Nove de Julho, São Paulo.

Priority Requirements

Fluent English

Essential requirement. The professional will interact directly with international Mastercard stakeholders, including meetings, presentations, product discussions, and technical and functional alignments. Candidates must be confident conducting conversations, defending viewpoints, negotiating priorities, and presenting decisions in English.

Seniority and Stakeholder Management

We are looking for someone with the maturity to work directly with sponsors and senior stakeholders from the organizations involved. We expect:

• Excellent communication and synthesis skills.
• Confidence in leading executive meetings.
• Ability to structure problems and present alternatives.
• Strong conflict and expectation management.
• Ability to influence without formal authority.
• Proactivity in identifying risks, dependencies, and necessary decisions.
• Ability to navigate between executive, business, and technical discussions.

Digital Product Experience

Consistent experience as a Product Manager / Product Owner, with experience in:

• Building and evolving product vision.
• Structuring and tracking roadmaps.
• Backlog management and prioritization.
• Discovery and understanding user needs.
• Defining hypotheses and success criteria.
• Translating business needs into journeys and requirements.
• Close collaboration with Engineering, Architecture, UX, and Business teams.
• Defining and tracking product metrics and KPIs.
• Managing dependencies and risks.
• Leading refinement and prioritization sessions.

Conversational AI Experience

Prior experience in projects involving virtual assistants, chatbots, Generative AI, conversational experiences, AI agents, and integrations between systems and APIs is highly desirable. Lack of specific experience in AI/A2A does not disqualify a strong candidate, provided they demonstrate curiosity, learning agility, and willingness to quickly acquire knowledge about Generative AI, agents, and conversational experiences.

Key Responsibilities

• Lead the product vision for integration between agents.
• Structure the customer journey and identify opportunities to offer Mastercard benefits within the ecosystem.
• Build and prioritize roadmaps, backlogs, and hypotheses considering customer value, business impact, risks, and technical feasibility.
• Lead discovery and journey refinement.
• Define interaction flows and responsibilities among agents involved in the A2A experience.
• Translate business and experience needs into functional requirements and acceptance criteria.
• Work closely with AI, Engineering, Architecture, UX, Business, Security, and Compliance teams.
• Ensure continuous alignment on scope, responsibilities, priorities, and roadmap.
• Proactively identify risks, blockers, and necessary decisions.
• Define and track product and journey KPIs.
• Support discussions on architecture evolution, integrations, and conversational experience, acting as a bridge between business and technology.

Desired Knowledge

We do not expect the PM to be the solution architect or technical specialist, but it is important that they can understand and participate in discussions involving:

• Generative Artificial Intelligence.
• LLMs.
• AI Agents.
• Agent-to-Agent (A2A).
• APIs and integrations.
• Tools / Function Calling.
• RAG.
• Agent Orchestration.
• Authentication and authorization in digital journeys.
• Metrics and evaluation of conversational experiences.

Differentials

• Experience in banks, fintechs, or financial services.
• Experience with cards and payment methods.
• Experience with Mastercard or other global payment players.
• Experience with Generative AI products.
• Experience with virtual assistants or conversational products.
• Experience with integrations between large enterprise platforms.
• Experience working with international partners.

Profile We Are Looking For

More than a technical AI specialist, we are looking for a PM with strong leadership, communication, and execution capabilities. It is essential to be able to engage in complex discussions, quickly structure problems, converse confidently with executives and sponsors, work well in ambiguous environments, turn discussions into decisions, challenge assumptions, advocate for the customer experience, navigate between business and technology, quickly learn necessary technical concepts, and keep different companies and departments aligned around a common goal.