Support Leader

At Netprecision, a company with over 20 years of experience in engineering systems, we are looking for a Support Leader to join our team. If you are passionate about leading people, optimizing processes, and ensuring excellence in service delivery, this position is for you!

Your main responsibilities will be:

Leadership and People Management: Manage the support team, distribute tasks, monitor performance, and promote individual and collective development through feedback and training.

Process Optimization: Identify bottlenecks, suggest improvements, and document procedures to make support more agile, efficient, and standardized.

Data Analysis and Reporting: Generate and analyze performance metrics (satisfaction, tickets, etc.), creating reports and dashboards for management to support strategic decision-making and justify improvements.

Crisis and Key Client Management: Receive and follow up on client complaints regarding delays or critical issues, serving as the main point of contact to ensure swift resolution and communication of the solution.

What we expect from you:

Proven experience of two years in team management and four years in an IT company.

Ability to analyze data and generate insights for decision-making.

Excellent interpersonal communication skills and conflict management capabilities.

Proactivity and strategic vision to continuously improve processes.

What we offer:

• CLT employment contract in a remote work modality.
• Cost assistance (remote work).
• Health plan.
• Dental plan.
• Caju Card.
• Group life insurance.
• Gympass.
• Conexa.
• Company anniversary day off.
• Growth opportunities.

Are you interested in working with an engaged and committed team, in a growing company with great opportunities for advancement?

Then send us your resume; we want to meet you!