Mid-Level Support/Infrastructure Analyst

Requirements

Experience with technical support and management of DEV, HML, and PROD environments

Knowledge of Windows/Linux operating systems

Experience with application and infrastructure monitoring

Experience with ITSM ticketing management tools such as ServiceNow, Jira, or similar

Knowledge of incident, problem, and change management processes (ITIL)

Basic understanding of networking (TCP/IP, DNS, etc.)

Valid driver's license (Category B)

Responsibilities

● Troubleshoot with suppliers;

● SCCM administration;

● Software deployment in the Software Center;

● Exception management;

● Patch distribution to End Users;

● Remediation;

● Management of management policies in SCCM;

● OS Build updates;

● Software and App updates;

● VM access management;

● Uninstallation of unauthorized software;

● Support for the Governance team – License cleanup;

● Support for the SI team – Vulnerability mitigation;

● Creation and management of groups for app distribution.

● Creation of apps/packages/scripts for installation/distribution for Windows, Android, and iOS platforms.

● Creation, deployment, and monitoring of client environment configuration profiles (Policies).

● Proactive remediation actions for apps and environment policies.

● Update actions for packages from environment management tools.

● Extraction of monthly reports on app installations in the environment.

● Creation and management of solution/application profiles: Autopilot device registration, Android and iOS device registration.

● Management and monitoring of applications for the Company Portal.

● Application removal.

● Management of Edge browser policies as a platform.

● Creation and general administration of GPOs for desktops and notebooks.

● Management of the vSphere environment cpspssvcvdi01: extraction and creation of usage and VM access reports in this environment.

● Troubleshooting VM issues in this environment, such as unexpected shutdowns, upgrade and downgrade actions, etc.

● Recurring analysis of VM decommissioning, aiming at environment health.

● Support for N2 team demands in general, high-criticality requests, or mobile management.

Work Model: 100% On-site, Rua José Izidoro Biazetto, in the Mossunguê neighborhood in Curitiba - PR.

Schedule: Monday to Friday from 08:00 to 17:00