Support Analyst I

JUNIOR SUPPORT ANALYST

Main Activities:

- Handle field service tickets, execute checklists, gather information, and complete visit closure forms;

- Log tickets in the ticketing system and perform troubleshooting until resolution;

- Monitor tickets, keeping them updated with information on executed activities;

- Contact other resolution teams, if necessary, to solve the ticket;

- Understand the customer's needs and provide service according to predefined procedures;

Education:

- High school diploma required.

- Currently pursuing a bachelor's degree is a plus.

Knowledge:

- Microcomputing;

- User support techniques;

Skills:

- Strong verbal and written communication;

- Proactivity;

- Ability to work in a team;

- Logical and analytical reasoning.

Job Details:

- Shift: 12x36 (Night shift - 7 PM to 7 AM)

- Location: Morumbi, São Paulo - SP