Junior Day Shift Service Desk Analyst

At Nava, we believe in the power of technology to transform businesses — and we have a challenging and strategic opportunity waiting for you.

Come build solutions with us! 🚀

Key Responsibilities

Act as the single point of contact for ticket creation requests (via phone and/or other channels);

Dispatch tickets to the responsible teams for issues not resolved at the first level;

Understand customer needs and provide support according to predefined procedures;

Ensure compliance with customer requirements (SLA / Service Level) regarding IT resource availability by handling incidents and requests;

Ensure customer satisfaction in accordance with organizational guidelines.

Requirements and Skills

Experience in support areas (Service Desk, Support, or Field Services) is desirable;

Specific knowledge and administration of the following platforms: Windows 10 / 11 and Linux;

Knowledge of ITIL (ITSM Tool - Incidents and Requests);

Remote and on-site access tools;

Strong knowledge of Hardware (Desktops, Laptops, and Peripherals);

VPN installation and configuration;

Knowledge of Office 365.