Mid-Level Monitoring Analyst

About the role

Nava is looking for a Mid-Level Monitoring Analyst to work in a mission-critical environment, focusing on monitoring infrastructure, servers, operating systems, and virtualization platforms.

In this role, you will have the challenge of contributing to the availability and continuity of monitored environments by identifying and performing initial triage of alerts, collecting evidence, and activating responsible teams, following operational procedures, SLAs, playbooks, and escalation matrices.

Main responsibilities

In this role, you will be responsible for:

• Continuously monitoring servers, operating systems, and virtualization platforms, identifying events of unavailability, degradation, or abnormal resource consumption.

• Performing initial alert triage in Windows, Linux, and Unix environments, checking CPU, memory, disk, file system, process, service, log, and connectivity indicators.

• Executing standardized first-line support procedures, following playbooks and runbooks, collecting evidence, and performing basic tests to properly route incidents.

• Recording, classifying, and tracking incidents in an ITSM tool, activating and escalating N2/N3 teams or other responsible groups according to the established activation matrix and SLAs.

• Supporting the tracking of critical incidents and performing shift handovers, ensuring information is recorded and the continuity of ongoing events and incidents.

Requirements

For this opportunity, it is important that you have:

• Current or completed undergraduate degree in Information Technology, Information Systems, Computer Science, Computer Networks, or related fields.

• Knowledge of Windows Server, Linux, server infrastructure, networks, and connectivity, including TCP/IP, DNS, ports, and connectivity tests.

• Basic knowledge of virtualization and the concepts of virtual machine, host, and datastore.

• Ability to interpret alerts, perform initial triage, collect evidence, and execute previously documented technical procedures.

• Ability to follow playbooks, runbooks, activation matrices, and escalation procedures, with good organization, communication, sense of urgency, and attention to detail.

Preferred qualifications

It will be a plus if you have:

• Previous experience in Service Desk, NOC, CMT, support, infrastructure, or IT monitoring.

• Knowledge or familiarity with monitoring tools such as Zabbix, Dynatrace, Grafana, or similar.

• Knowledge of VMware/vSphere, Hyper-V, Citrix, PowerShell, Shell/Bash, or Unix environments.

• Familiarity with ITSM tools such as Jira Service Management, ServiceNow, or similar, and knowledge of ITIL.

• Basic knowledge of Active Directory, DHCP, IIS, File Server, and Windows Event Viewer.

Work model

Model: 100% on-site

Work location: Campinas/SP

Schedule: 5x2, in a 24x7 operation environment, according to the defined work schedule

Expected start date: 05/10/2026

Benefits

At NAVA, we offer a benefits package designed to support different moments of life and professional journey.

• Meal/food voucher

• Transportation voucher or shuttle, depending on eligibility and work model

• Multi-benefit card

• Medical and dental insurance

• Life insurance

• Wellhub

• Childcare assistance, according to current policy

• Personal assistance

• Pharmacy card

• Partnerships with discounts in education, services, culture, and leisure

About NAVA

We operate at the core of leading companies in their segments, where technology, strategy, and operations meet. We design architectures, structure governance, and transform complexity into clarity, creating solutions that continuously drive growth, efficiency, and competitiveness.

With around 2,000 specialists, NAVA connects creative thinking, advanced engineering, and GenAI-powered technology to accelerate business results. We operate in data, cybersecurity, cloud, observability, infrastructure, application modernization, and creative innovation, serving as the link that moves technology and business in the same direction.

Our ecosystem expands this capability through GH Brandtech, which combines brand strategy, experience, design, and digital products; Ventura, a reference in cybersecurity, incident response, and crisis management; and GCS Global IT, specialized in Cloud, Multicloud, and Data Center. Together, they strengthen our ability to deliver scalable solutions that drive innovation, sustainable growth, and competitive advantage.

Diversity and inclusion

Our opportunities are open to all people, regardless of ethnicity, gender identity, sexual orientation, age, origin, religion, disability, or neurodiversity.

We value different stories and perspectives because they strengthen new ideas and drive our evolution.

Here, technology is taken seriously, and so are people.

Data privacy

By applying, your personal data will be processed by NAVA exclusively for purposes related to recruitment and selection, including assessing fit for the role profile, communication during the process, and, where applicable, consideration for future opportunities, in compliance with the General Data Protection Law (LGPD).

NAVA adopts security measures to protect your information and ensures the exercise of rights provided for in applicable legislation.

To obtain more information or make a request related to the processing of your personal data, contact the Data Protection Officer by e-mail [email protected]