Field Services Analyst

At Nava, we believe in the power of technology to transform businesses — and we have a challenging and strategic opportunity waiting for you.

Come build solutions with us! 🚀

Key Responsibilities

Provide on-site and internal field support;

Log tickets in the ticketing system;

Perform troubleshooting until ticket resolution;

Monitor tickets, keeping them updated with information on activities performed;

Contact other resolving departments, if necessary, to resolve the ticket;

Understand the customer's needs and provide service according to predefined procedures;

Manage the intake and output of parts and machines.

Requirements and Skills

Previous experience in Local Support is preferred.

Problem resolution / troubleshooting;

Perform holistic analysis;

ITIL (IT Best Practices);

User support techniques;

Assembly and maintenance of Desktops/Laptops;

Microcomputer and internet support;

Configuration / Installation of Windows 7-10 and Server 2012;

Basic knowledge: Network/VPN;

Office Suite (Word, Excel, Outlook);

Knowledge of Inventory and Logistics routines;

Knowledge of Hardware and Software support;

Education

Currently pursuing or completed degree/technical certification in Information Technology or Electronics is desirable.