Field Services Analyst

At Nava, we believe in the power of technology to transform businesses — and we have a challenging and strategic opportunity waiting for you.

Come build solutions with us! 🚀

Key responsibilities

Provide on-site support, Internal Field;

Log tickets in the ticketing tool;

Perform troubleshooting until the ticket is resolved;

Follow up on tickets, keeping them updated with information about activities performed;

Contact other resolution teams, if necessary, to resolve the ticket;

Understand the customer's needs and provide support according to predefined procedures;

Manage the intake and release of parts and machines.

Requirements and knowledge

Preferably, prior experience in Local Support.

Problem resolution / troubleshooting;

Perform holistic analysis;

ITIL (IT best practices);

User support techniques;

Desktop/laptop assembly and maintenance;

Microcomputer and internet support;

Configuration / installation of Windows 7-10 and Server 2012 ;

Basic knowledge: Network/VPN;

Office suite (Word, Excel, Outlook);

Knowledge of inventory and logistics routines;

Knowledge of hardware and software support;

Education

Desirable to be pursuing a degree or technical program in Information Technology or Electronics.