Field Service Analyst I

At Nava, we believe in the power of technology to transform businesses — and we have a challenging and strategic opportunity waiting for you.

Come build solutions with us! 🚀

Key Responsibilities:

Provide on-site and internal field support;

Log tickets in the ticketing system;

Perform troubleshooting until ticket resolution;

Monitor tickets, keeping them updated with information on activities performed;

Coordinate with other resolving teams, if necessary, to resolve the ticket;

Understand customer needs and provide support according to predefined procedures;

Manage the intake and output of parts and equipment.

Requirements and Skills:

Previous experience in Local Support is preferred.

Problem resolution and troubleshooting;

Perform holistic analysis;

ITIL (IT Best Practices);

User support techniques;

Desktop and laptop assembly and maintenance;

Microcomputer and internet support;

Windows 7-10 and Server 2012 configuration/installation;

Basic knowledge of Networking/VPN;

Microsoft Office Suite (Word, Excel, Outlook);

Knowledge of inventory and logistics routines;

Hardware and software support knowledge;

Education:

Currently pursuing or completed a degree or technical certification in Information Technology or Electronics is desirable.

Interested? Apply for the position and take your technical interview with SophIA:

https://https://entrevista.starmindai.ai

Code: NAVA-305199