Support and Relationship Attendant - REMOTE - PJ

Hello, how are you? 😉

We are looking for someone to join our customer service and support team.

This role is essential to ensure that our clients, both users and network operators, have the best experience with Spott, receiving excellent technical and operational support.

You will be responsible for conducting customer service with empathy, efficiency, and a focus on resolution, contributing to the continuous improvement of processes and the reliability of the operation.

Main responsibilities:

• Serve clients (users and CPOs) via chat, email, and phone, providing technical and operational support on the use of the platform and charging stations;

• Log and classify tickets in the service system according to defined priority and SLA;

• Monitor the full cycle of requests, ensuring follow-up within established timeframes;

• Interact with technical areas (operations, engineering, finance, and product) to resolve issues and communicate solutions;

• Support the creation of an internal knowledge base, documenting questions and best practices;

• Contribute with suggestions for process, workflow, and service improvement;

• Ensure empathetic, clear, and efficient communication with clients.

Requirements:

• High school diploma (technical course or ongoing higher education in technology, administration, or customer service is desirable);

• Previous experience in customer service, technical support, or call center;

• Good written and verbal communication skills;

• Organization and attention to detail;

Differentials

• Previous experience in technology, energy, or electric mobility companies;

• Knowledge of the CPO, eMSP, and charging station ecosystem;

• Experience with service platforms (Zendesk, Freshdesk, Intercom, etc.);

• Familiarity with digital tools (CRM, chat, spreadsheets, etc.).