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EN
On-site
São Paulo, SP, Brazil
Salary Range
R$4,500.00 - R$4,992.00 / month
Experience Level
Mid level
Requirements
Tasks and Responsibilities
Show originalHello, how are you? 😉
We are looking for a Customer Success professional to manage the client portfolio, focusing on relationships, retention, and experience.
100% on-site position in downtown SP.
Main responsibilities:
- Monitor requests, complaints, improvements, and reports from the portfolio;
- Act as a bridge between the client and internal teams, ensuring alignment and resolution of demands;
- Conduct follow-up meetings and monitor portfolio indicators;
- Identify risks and act proactively to reduce churn;
- Develop strategies for retention and base growth.
Expected profile:
- Excellent communication and consultative approach;
- Organization and sense of priority;
- Focus on results and customer experience;
- Negotiation skills and relationship management.
Salary: $4,992.00 CLT
Benefits:
- Flash Meal Voucher (35.00/day);
- Transportation Voucher;
- Medical and dental insurance (optional, with payroll deduction);
- TotalPass (optional, employee cost).
Work model: On-site
Hours: Monday to Friday, from 9:00 AM to 6:00 PM
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