Customer Success Analyst - 100% On-site - SP Center

Hello, how are you? 😉

We are looking for a Customer Success professional to manage the client portfolio, focusing on relationships, retention, and experience.

100% on-site position in downtown SP.

Main responsibilities:

• Monitor requests, complaints, improvements, and reports from the portfolio;
• Act as a bridge between the client and internal teams, ensuring alignment and resolution of demands;
• Conduct follow-up meetings and monitor portfolio indicators;
• Identify risks and act proactively to reduce churn;
• Develop strategies for retention and base growth.

Expected profile:

• Excellent communication and consultative approach;
• Organization and sense of priority;
• Focus on results and customer experience;
• Negotiation skills and relationship management.

Salary: $4,992.00 CLT

Benefits:

• Flash Meal Voucher (35.00/day);
• Transportation Voucher;
• Medical and dental insurance (optional, with payroll deduction);
• TotalPass (optional, employee cost).

Work model: On-site

Hours: Monday to Friday, from 9:00 AM to 6:00 PM