IT Intern

What is the challenge of this position?

Provide support to users (internal or clients) via tickets or chat.

Log, classify, and track tickets until resolution.

Guide users in using systems and tools.

Escalate requests to the responsible areas when necessary.

Document support interactions, solutions, and procedures.

What do we expect from you?

Basic knowledge of operating systems, networks, or corporate systems.

Good verbal and written communication skills.

Ability to organize and prioritize requests.

Accepted courses: Systems Analysis and Development, Information Systems, Computer Science, among others.