Customer Service Representative

What is the challenge of this position?

Provide phone or chat support, answering questions, recording information, and offering assistance according to customer needs;

Offer clear and accurate information about products, services, or processes, always following company guidelines and directives;

Record and track customer requests and complaints, ensuring appropriate resolution within established deadlines;

Forward complex cases or those requiring greater attention to the responsible departments, in accordance with company procedures;

Maintain organized and up-to-date records in the customer service system, ensuring the accuracy of the information provided;

Work with a focus on customer satisfaction, seeking quick and effective solutions for incoming requests.