Customer Success Analyst

Position: Customer Success Analyst

We are looking for a Customer Success professional to act strategically in managing a portfolio of clients, focusing on maximizing results, retention, and revenue expansion.

Responsibilities

• Manage a client portfolio, ensuring results are achieved and satisfaction is maintained throughout the entire journey;
• Work directly on improving customer lifetime value (LTV);
• Identify upsell and cross-sell opportunities;
• Lead the complete end-to-end customer process, including:
  • Onboarding;
  • Training;
  • Level 1 Support;
  • Ongoing follow-up (post-sales);
• Develop close, consultative relationships with clients;
• Monitor success metrics and propose actions for continuous improvement.

Requirements

• Prior experience in Customer Success, Customer Service, or related fields;
• Clear communication skills and a customer-oriented mindset;
• Analytical profile with a focus on metrics and results;
• Ability to manage multiple clients simultaneously;
• Proactivity and a sense of ownership.

Differentials

• Experience with client retention and expansion strategies;
• Knowledge of CRM and Customer Success tools;
• Experience in SaaS or technology environments.