Administrative Assistant - Customer Experience (CX)

Responsibilities:

• Provide first-level customer service, ensuring a welcoming and efficient reception.
• Organize the queue of requests (tickets/messages), classifying questions by priority.
• Answer frequent questions using our manual and script base.
• Collect and organize basic customer data to facilitate the work of technical levels.
• Keep the management system updated with the history of each interaction.
• Identify opportunities for improvement in customer service and report them to the supervisor.
• Knowledge of products and services to clarify questions and guide customers.
• Manage multiple simultaneous conversations across different channels while maintaining quality.
• Pay attention to details when reviewing documentation submitted by the user, determining whether it is a usability error, a bug, or a lack of understanding by the user.

Behavioral Requirements

• Clear Communication: Ability to write and speak in a direct and polite manner.
• Organization: Ability to manage daily tasks without forgetting pending items.
• Willingness to Learn: Curiosity to understand the business and grow with the team.
• Empathy: Ability to listen to the customer and show genuine interest in helping.
• Attention to Detail: Care when recording information to avoid errors in processes.
• Proactivity: Anticipating problems and suggesting quick and effective solutions.
• Responsibility and Commitment: Meeting deadlines, maintaining a professional attitude, and ensuring the completion of service interactions with quality and continuous follow-up.

Technical Requirements:

• Currently pursuing a higher education degree (Business Administration, Management, Health, IT, or related fields)
• Knowledge of the Office package.
• Experience with digital tools (CRM, systems, etc.)

Desirable Qualifications (Nice to have):

• Interest or experience in the health field
• Prior experience in customer service
• Knowledge of metrics and goals

Benefits:

• Transportation voucher
• Meal voucher (R$ 31.00 per day)
• Health insurance
• TotalPass

CLT Employment Model - On-site

Employment Type - Full-time

About MedSimples

MedSimples has arrived to simplify the financial lives of health professionals and contracting parties. With transparency, security, efficiency, and cutting-edge technology, we create value for our customers by offering management tools and services that help make their day-to-day easier. We are leaders in digital transformation in the health field.

Our solutions include schedule and payment management, invoice collection and validation, accreditation of clinics and professionals, electronic medical records guided by clinical protocols, and AI solutions for evidence-based medicine.

If you are someone looking to be in an environment of growth, innovation, and collaboration, come join our team! You will have the opportunity to work as an Administrative Assistant focused on customer service, contributing to delivering an amazing experience to our customers.

Come build a successful career with us, submit your application, and come make a difference!

💙 MedSimples: Brazil's best health efficiency network 💙

Industry - Financial Services