Administrative Assistant - Customer Experience (CX)

Responsibilities:

• Provide initial support to customers, ensuring a welcoming and efficient reception.
• Organize the queue of requests (tickets/messages), categorizing inquiries by priority.
• Answer frequent questions using our manual and script database.
• Collect and organize basic customer data to facilitate the work of technical teams.
• Keep the management system updated with the history of each interaction.
• Identify opportunities for improvement in customer service and report them to the supervisor.
• Possess knowledge of Products and Services to clarify doubts and guide customers.
• Manage multiple simultaneous conversations across different channels while maintaining quality.
• Pay attention to details when verifying documentation sent by the user, discerning whether it is a usability error, a bug, or a lack of user understanding.

Behavioral Requirements

• Clear Communication: Ability to write and speak in a direct and polite manner.
• Organization: Ability to manage daily tasks without overlooking pending items.
• Willingness to Learn: Curiosity to understand the business and grow with the team.
• Empathy: Ability to listen to the customer and demonstrate genuine interest in helping.
• Attention to Detail: Carefulness when recording information to avoid process errors.
• Proactivity: Anticipating problems and suggesting quick and effective solutions.
• Responsibility and Commitment: Meeting deadlines, maintaining a professional demeanor, and ensuring the completion of support interactions with quality and continuous follow-up.

Technical Requirements:

• Currently pursuing a bachelor's degree (Administration, Management, Health, IT, or related fields).
• Proficiency in Microsoft Office suite.
• Experience with digital tools (CRM, systems, etc.).

Differentials (Nice to have):

• Interest or experience in the healthcare sector.
• Previous experience in customer service.
• Knowledge of metrics and goals.

Benefits:

• Transportation Allowance (VT)
• Meal Allowance (VR - R$ 31.00 per day)
• Health Insurance
• TotalPass

Employment Model: CLT - On-site

Employment Type - Full-time

About MedSimples

MedSimples arrived to simplify the financial lives of healthcare professionals and contractors. With transparency, security, efficiency, and cutting-edge technology, we create value for our clients by offering management tools and services that help simplify their daily routines. We are leaders in digital transformation in the healthcare sector.

Our solutions include schedule and payment management, collection and validation of invoices, credentialing of clinics and professionals, electronic medical records oriented to clinical protocols, and AI solutions for evidence-based medicine.

If you are someone looking to be in an environment of growth, innovation, and collaboration, come join our team! You will have the opportunity to work as an Administrative Assistant focused on customer support, contributing to delivering an incredible experience for our clients.

Come build a successful career with us, submit your application, and come make a difference!

💙 MedSimples: the best efficiency network in healthcare in Brazil 💙

Industry - Financial Services